Manage a small cohort of support people and work on impactful projects to improve the efficiency and effectiveness of the support team. Collaborate closely with engineering, design, business operations, and compliance teams to improve the product and general customer-facing processes. Understand how the products and internal teams work in detail and find efficient solutions for problems.
As a Customer Success Manager, you will ensure our customers’ success by understanding their business objectives, delivering day-to-day guidance on our products, and providing solutions to their biggest challenges. The Customer Success team recognizes that the ability to create an amazing customer experience is to not only flawlessly react to customer requests, but to also be proactive in developing best practices and processes for the customer.
As a Servicing Operations Associate in Upstart’s Accelerator Program, you’ll be part of a select cohort of recent graduates in an 18-month immersive experience designed to fast-track your career in fintech operations. Through hands-on rotations across key business areas, you’ll build essential skills, contribute to meaningful projects, and gain a deep understanding of how we serve our borrowers. This is a high-impact opportunity for curious, adaptable, and ambitious early-career professionals.