Act as primary support contact, managing Intercom Livechat and troubleshooting product issues.
Provision accounts, manage permissions, and assign or refresh sales territories.
Build and grow the help center, automation, and knowledge base to enable customer self-service.
We empower MedTech commercial teams with data, insights, and tools to deliver life-changing medical innovations. We're a remote-first startup building an intuitive revenue acceleration platform for medical device and diagnostic sales professionals.
Coordinate operational readiness activities across customer support impacting initiatives to ensure smooth implementation.
Partner cross-functionally with Support, Product, Risk, Engineering, and Enablement teams to align on operational requirements.
Own recurring operational readiness motions and communications, maintain a centralized roadmap, and lead readiness planning for new launches.
Mercury is a fintech company that provides banking services through FDIC-insured partner banks. The company is scaling operations and values cross-functional collaboration and operational excellence.
Research and verify healthcare providers to maintain a high-quality database.
Interpret health insurance benefits and explain coverage to support care teams.
Coordinate medical records collection to prevent delays and improve efficiency.
Private Health Management guides patients through the complexities of serious medical care, acting as an independent advocate and trusted partner. The company is a remote organization with employees across the United States, emphasizing teamwork and high-quality support.
Own the end-to-end post-sale customer experience, serving as the primary point of contact for electric utility customers.
Drive platform adoption and ensure customers realize ongoing ROI that supports renewal and long-term retention.
Identify at-risk customers, lead recovery efforts, and maintain accurate account data in Salesforce.
Buzz Solutions is an AI-powered software platform that provides actionable insights for power line and energy infrastructure inspections. They are a venture-funded startup with a talented, passionate team of engineers and product managers.
Resolve inbound customer calls, identify solutions, and execute or escalate as necessary.
Manage inbound and outbound calls to meet or exceed call center metrics while providing excellent customer service.
Advocate for customers by identifying trends and systemic issues and escalating internally.
Array is a financial innovation platform that helps digital brands, financial institutions, and fintechs get consumer products to market faster. As a remote-first company, they offer opportunities for high performing individuals to have deep impact in the fast growing fintech space.
Act as a liaison between Fanatics Collectibles and collectors by supporting all inquiries and issues via web message, voice, and email.
Model exemplary service by applying good judgment, expediting resolutions, and following up to ensure collector satisfaction.
Build and maintain relationships with repeat collectors while developing a thorough knowledge of the product portfolio and release calendar.
Fanatics is a leading global digital sports platform that allows fans to buy, collect, and bet on their favorite teams and athletes. The company employs over 22,000 people and is committed to relentlessly enhancing the fan experience worldwide.
Conducts redetermination reviews in compliance with Medicare rules.
Responds to appeals and writes professional correspondence.
Researches claims issues and submits educational referrals.
Broadway Ventures transforms challenges into opportunities with expert program management, cutting-edge technology, and innovative consulting solutions. As a small business focused on government and private sector clients, they foster integrity, collaboration, and excellence.
Educate employees on available benefit plans, coverage options, and enrollment deadlines.
Guide employees through the enrollment process using designated platforms and carrier systems.
Troubleshoot enrollment issues and technical challenges to ensure a smooth experience.
Worksite Benefit Services is a full-service voluntary benefits consulting firm specializing in custom outsourced benefit management solutions. It is part of Patriot Growth Insurance Services, a national firm with over 2,100 employees across the US that values growth and support.
Answer incoming calls professionally and follow up on customer quotes for a UK-based bus transportation business.
Document customer inquiries accurately and escalate issues to the client when needed.
Maintain organized records and provide excellent customer service throughout the booking process.
20four7VA connects independent contractors with clients worldwide, focusing on developed markets like the US, UK, Canada, and Australia. They offer a supportive community, free training, and weekly payments for a variety of remote roles.
Respond to customer inquiries via email and live chat in a timely, professional, and friendly manner.
Use Gorgias to manage, organize, prioritize, and respond to customer support tickets, and Shopify to review orders and customer details.
Provide accurate resolutions based on company policies, escalate complex issues, and maintain clear customer records.
20four7VA is a remote staffing company that connects clients worldwide with offshore independent contractors. They offer a supportive community and constant training for their contractors.