Serve as the frontline operational leader of the Support team, spending about half the day in the queue and the other half coaching and driving improvements.
Develop team members through biweekly 1:1s, training, and mentoring, while owning escalations and maintaining quality standards.
Manage weekly metrics, knowledge base updates, and the Facebook support channel to turn trends into proactive improvements.
OpenEd opens the world to every learner, providing customized, world-class education and resources to over 100,000 students. They have a strong culture with an eNPS of 76, placing them in the top .1% of technology companies.
Handle client inquiries and provide support in both Spanish and English.
Utilize leadership skills to contribute to team growth and success.
Work remotely with uncapped earning potential and career advancement opportunities.
Global Elite Empire Consultants is a third-party recruiting firm, not an insurance agency. They are a rapidly growing company seeking goal-oriented individuals with leadership potential.
Provide exceptional support to veterans and their families, leveraging strong communication and problem-solving skills.
Work fully remotely with a flexible schedule, attending weekly trainings led by top leaders.
Utilize industry-leading resources and technology to uphold the company's mission of protecting every child and serving all working people.
Global Elite Empire Consultants is a third-party recruitment firm supporting a network of services for veterans. They are a small to medium-sized organization with a mission-focused culture emphasizing teamwork and dedication.
Lead a high-impact team of Customer Success Managers to drive adoption, retention, and expansion for Enterprise and Strategic customers.
Foster a high-performance culture with a people-first mindset, investing in team growth and building trust to drive outcomes.
Drive commercial impact by owning retention targets, coaching cohesive account teams, and collaborating cross-functionally with Sales, Product, and Services.
Highspot is pioneering the category that is fundamentally changing the way companies increase sales productivity. We build breakthrough software with a spark of magic, focusing on creating equitable workspaces and a culture of belonging for all employees.
Lead a global, multi-time-zone customer support organization with full accountability for first contact resolution, response and resolution times, CSAT, and retention.
Apply deep hospitality or hospitality-technology experience to every escalation and process decision, understanding property operations and distribution.
Deploy AI-assisted support with strong instincts for where it helps the hotelier and where it gets in the way, prioritizing accuracy over scale.
Cloudbeds is transforming hospitality with an intelligently designed platform that powers properties across 150 countries, processing billions in bookings annually. The company is a completely remote team of over 650 employees across 40+ countries, named the World's Best Hotel PMS Solutions Provider and featured on Deloitte's Technology Fast 500.
Work directly with clients to ensure press releases are distributed to desired target audiences to drive corporate objectives.
Act as the primary point of contact and product expert, aligning service offerings with client communication needs.
Offer content best practice recommendations to increase engagement and visibility.
Cision is the global leader in consumer and media intelligence, engagement, and communication solutions, serving over 75,000 companies including 84% of the Fortune 500. They are committed to fostering an inclusive environment and have been named a "Top Diversity Employer" for 2021.
Manage appointment rescheduling and calendar updates.
Coordinate permit applications and track permit statuses.
Communicate with customers, technicians, and local authorities.
This company provides home services including HVAC, plumbing, and construction to US-based clients. They operate with a remote team and value efficiency in scheduling and permitting.
Assist clients with hotel research, bookings, and reservation confirmations.
Communicate clearly with clients and maintain up-to-date knowledge of travel partners.
Attend virtual onboarding and training to develop skills and stay current.
Destination Careers connects travelers with hotel and travel services. They offer remote work opportunities with flexible schedules and training for entry-level employees.
Conduct virtual consultations with clients to assess needs and provide solutions.
Build and maintain lasting client relationships through consistent periodic check-ins.
Complete related administrative tasks like note-taking and appointment setting as needed.
Global Elite Empire Consultants is a tech-driven recruitment and consulting firm that connects innovative individuals with opportunities. They are a fast-growing organization that values passion, motivation, and adaptability in their team.