$50,000–$55,000
USD/year
This is a full-time, 100% remote opportunity. Identify learning needs and create impactful training plans tailored to customer experience/call center teams. Develop engaging curriculum and training materials (guides, manuals, job aids). Facilitate live virtual training sessions and coaching via phone or video. Monitor learner performance and provide feedback to enhance skill development. Partner with subject matter experts and team leaders to deliver results-driven learning solutions.