Support, develop, and lead a team of ERC Associates and Senior Associates. Deliver on OKRs/ KPIs and ensure adherence to SLAs. Monitor and analyze volume to identify trends and assist in capacity planning. Mentor the team, including monitoring, reporting, and driving individual and team performance.

The Director of People Operations will lead CivicAction's talent strategy. As a member of the leadership team, you will play a critical role in scaling our organization and driving our mission to help the government deliver better public services through open technology and design. The Director of People Operations manages all aspects of people operations & ensures seamless execution of processes.

As an HR Generalist, you will perform HR related duties at the professional level and may carry out responsibilities with employee relations, investigations, and planning and development. You will train and engage both managers and employees within the healthcare field to amplify our footprint of the digital healthcare transformation.

As an HR Manager, you will oversee various aspects of the HR function, including performance management, employee engagement, HRIS, and payroll, reporting to the VP of Finance. Responsibilities include managing performance reviews and employee engagement surveys, maintaining the HRIS, ensuring accurate payroll processing, and providing general HR support while ensuring compliance.