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Service Desk Agent Trainee

Deutsche Telekom ITTC Hungary Kft. πŸ’»πŸ“žπŸ‡­πŸ‡Ί

Provide technical support by telephone or email on software and hardware problems at the Service Desk (First and Second Level). Prioritize, classify, and document malfunctions in a ticket system. Conduct comprehensive end-to-end function tests. Initiate difficult/complex diagnoses and forward tickets to support units.