As an IT Helpdesk, you will ensure we offer the best possible service to our teams by helping team members and final users find and solve technical issues, offering them outstanding assistance. The role involves monitoring service quality, resolving incidents with speed and attention, and maintaining familiarity with IT support tools.

This is a contractor position ideal for an experienced IT Project Manager based in Latin America. You will coordinate with engineers, clients, and leadership to drive project timelines, communicate effectively, and manage resources using tools like Zoho CRM and Zoho Projects.

Drive customer outcomes, roadmap, and value realization for GenAI technology through hands-on delivery of ServiceNow’s GenAI capabilities and technical advisory activities. Lead complex, multi-disciplinary projects acting as an SME to solve complex customer issues related to AI solutions. Provide technical advice and guidance to customers on how to best utilize ServiceNow technologies to achieve their business objectives.

Plays a crucial role in driving innovative projects to success, working directly with the CTO, supporting all IT-related matters, including IT Governance, transformational programs for Engineering, and collaborating with cross-functional teams to drive toward ambitious goals. Involves close interaction with engineering leaders to follow their initiatives, ensuring timely and budget-conscious execution. Will leverage consulting expertise to guide digital transformation initiatives.