This Technical Support Engineering role delivers an exceptional and human-centered customer experience to developers utilizing the Twilio platform. You will function as the voice of Twilio in this customer facing role, and operate as a subject matter expert supporting Twilio’s APIs, SDKs, and programmable cloud products. Someone who is passionate about full-stack web development, energized working directly with customers, and enjoy solving complex problems will thrive in this role.

The Principal Technical Consultant, Integrations Specialist is the functional and technical expert of a customer engagement team – consulting with customers and configuring ServiceNow Integrations based on configuration best practices. Integrations consultants design and implement integrations between ServiceNow and third-party software platforms, programs, and applications. They are expert problem solvers with extensive programming skills and abilities in multiple coding languages and frameworks.

As a Technical Consultant, you will be responsible for enterprise client technical implementation, scoping custom technical consulting projects, building custom solutions, coordinating with the custom project product squad and delivering on those projects for our clients. You will work closely with our sales and development teams to understand client needs and translate them into technical solutions. The successful candidate will have a proven technical background, excellent problem-solving skills, and a customer-focused mindset.