Provide Tier 3 support for endpoint migration, deployment, and post-migration stabilization.
Troubleshoot complex Windows, Microsoft 365, identity, networking, and security issues.
Partner with engineering and service desk teams to drive root-cause resolution.
Platinum Technologies is a Northern Virginia based integrated solutions firm specializing in PaaS, cybersecurity, and AI platform development for the Defense and Federal Sectors. They focus on professional development, leadership, and delivering high-quality work in a mutually accountable environment.
Supervise a team of Tier I Knowledge Center agents supporting external users of a Department of War agency's mission applications.
Own real-time team performance against SLAs and XLAs, coach agents, enforce ticket closure processes, and coordinate escalations.
Serve as the KC's senior technical resource for complex application issues and analyze escalation patterns to reduce future escalations.
Empower AI provides AI solutions for government agencies, helping federal leaders transform their workforce and mission operations. Headquartered in Reston, VA, the company leverages over 30 years of experience and is recognized as a 2024 Military Friendly Employer.