Own complex, ambiguous, or sensitive employee technology issues through resolution, coordinating with cross-functional teams.
Participate in a regular support queue rotation while maintaining dedicated time for service improvements.
Build and maintain AI-assisted playbooks, automations, triage workflows, and self-service experiences.
1Password is a cybersecurity company that provides enterprise password management and unified access management. With over 180,000 businesses and $400M in ARR, they are a remote-first, human-centric organization recognized on the Forbes Cloud 100.
Manage, improve, and maintain GoHighLevel systems including workflows, automations, pipelines, and integrations for a veteran-owned small business.
Build, edit, test, and troubleshoot GHL workflows, automations, and website elements to ensure smooth business operations.
Provide technical support for CRM integrations, data flows, and system maintenance using ClickUp and other tools.
20four7VA is a platform that connects offshore independent contractors to clients worldwide, focusing on developed markets such as the US, UK, Canada, and Australia. It offers a variety of remote roles and provides free training, upskilling, and constant support to its contractors.
Prepare, review, publish, update, and maintain digital content through a CMS, performing detailed QA on templates and validating metadata, accessibility, and formatting.
Identify repetitive manual processes and build automated solutions using Python, PowerShell, and APIs to reduce manual effort and increase production speed.
Coordinate content handoffs across content, design, engineering, localization, and vendor teams while managing multiple publishing workstreams and proactively communicating progress and blockers.
Blueprint is a technology solutions firm that helps organizations turn complex challenges into meaningful outcomes across AI, cloud, data, product development, and emerging technology. Their culture is built by people who care deeply about doing exceptional work, setting high standards, taking ownership, and continually challenging themselves to be better.