Under direction, this person will be responsible for the design, build, testing, training, and support of the electronic medical record (EMR) system, requiring little to no supervision as they build and maintain the Meditech system, performs complex design and analysis tasks. The Analyst acts as a mentor to other members of the team.

Seeking a Senior Professional Services Consultant to act as a trusted advisor to Ivanti’s customers, providing expertise for the successful implementation and optimization of Ivanti Service Manager (ISM). You will lead workshops, perform requirements analyses, design scalable solutions, implement deployments, troubleshoot technical issues, and deliver knowledge transfer to customers.

The Datacenter Operations Senior Engineer will work alongside the Service Delivery Team, Architecture Team, and Security Team to support their objectives. Mentor network operations engineers and participate in shift lead duties to ensure each escalated issue is efficiently assigned. Engage with the Sections to perform baselines of Data Center and Colocation systems.

This role’s responsibilities include but are not limited to: Support the Tools Team objectives, assist with reviewing threshold and performance monitoring to enhance reporting of metrics, and assist with optimizing CIT’s existing comprehensive suite of tools used to manage the NIH networks. They will also proactively test and implement vendor upgrades and patches.

Responsible for medium to complex application administration related to fleet management, output management, and scanning software solutions, and leverage expertise to build strong relationships with client IT administrators and deliver exceptional service to multiple accounts.

The Enterprise Application Support Engineer ensures the optimal performance, stability, and maintenance of enterprise applications, primarily focusing on Salesforce and eCommerce platforms, collaborating with cross-functional teams to troubleshoot issues and implement enhancements.

The ServiceNow Architect will play a critical role in shaping the strategic direction and expansion of the ServiceNow platform across the organization. Requires deep technical expertise and collaboration to design scalable solutions. Will guide the design, development, configuration, and optimization of ITSM, SAM, Discovery, CMDB/CSDM, ITOM, complex integrations, Employee Center, and Now Assist, driving platform innovation and automation.

Debug and troubleshoot incidents with Sonatype products and solutions, reproduce defects and file actionable issues for product engineering, and replicate customer deployment environments for testing. Represent Technical Support and customer interests in Engineering and Product Management discussions. Contribute to and maintain our Knowledge Base.

As a Senior Incident Manager, you’ll be at the heart of keeping our cloud operations running smoothly, ensuring incidents are resolved swiftly and effectively. This role is all about bringing calm to the chaos—leading critical incident response, driving root cause analysis, and proactively improving processes to enhance product stability.

The Senior Consultant ensures successful client engagements and consistent client satisfaction in both production issue resolution and continual improvement tasks. The Senior Consultant will work closely with a team of skilled individuals from a variety of technical and professional backgrounds across multiple time zones and providing an excellent customer experience.