Responsible for driving user adoption, communication, and organizational readiness for Genesys Cloud migration and transformation initiatives.
Ensures transitions are smooth, well-communicated, and effectively supported by creating and delivering targeted training and managing change.
Prepares users for new tools and processes, ensuring the long-term success and stability of implemented solutions in a multi-client environment.
Miratech is a global IT services and consulting company that brings together enterprise and start-up innovation. They support digital transformation for some of the world's largest enterprises. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.
Administer and optimize GTM tools that integrate with Salesforce.
Translate RevOps, Sales, Marketing, and CS requirements into scalable system solutions.
Establish best practices for data quality, system governance, and change management.
Limble empowers the unsung heroes who support the world. The company is revolutionizing how businesses manage their maintenance operations by providing a comprehensive suite of software solutions, optimizing asset performance and driving operational excellence.
Own and evolve the ITGC program, ensuring alignment with frameworks.
Perform IT walkthroughs, test controls, document observations, and support remediation.
Design, implement, and update IT controls across applications, infrastructure, and data environments.
Dexterra Group is a fast-growing, financially strong, publicly listed company. They are dedicated to serving North American clients to create and manage built environments that play a vital role in our economy and our local communities. They offer fulfilling opportunities in a culture that promotes stability, diversity and inclusion.
Streamline IT Systems: Evaluate and implement centralized identity and access management tools to simplify logins and strengthen security.
Password & Access Management: Lead the rollout of a password manager and define policies for account access, permissions, and credentials.
Device Lifecycle Management: Oversee company hardware- ordering, setup, shipping, retrieval, and inventory tracking for new hires and departing employees.
Deepgram is the leading platform for Voice AI, providing real-time APIs for speech-to-text (STT) and text-to-speech (TTS). They have more than 200,000 developers and 1,300+ organizations building voice offerings, backed by a recent Series C and having processed over 50,000 years of audio.
Support different, larger customers during escalation processes in a leading role.
Be actively involved in evaluating and possibly improving existing processes.
Provide hands-on support to our key-customers in order to help them overcome technical challenges.
HiveMQ is the Industrial AI Platform helping enterprises move from connected devices to intelligent operations. Built on the MQTT standard and a distributed edge-to-cloud architecture, HiveMQ connects and governs industrial data in real time, enabling global leaders to operationalize AI and drive innovation at scale.
Configure, enhance, and maintain systems across the Technology Platforms ecosystem.
Manage user accounts, roles, permissions, and security settings.
Conduct discovery with staff to deeply understand workflows, pain points, and opportunities.
Mozilla Foundation is a non-profit building a better technology future powered by people and open by design. They deliver people-first alternatives to today’s extractive systems, building side by side with developers, innovators and advocates.
Drive root cause investigations for the high impact/high visibility escalated issues.
Collaborate with the cross functional teams to achieve the best resolution for our customers.
Ensure the prioritization, planning, and execution of problems to achieve the best results for the company and our customers
ServiceNow is a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Their intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
Interact with external customers to troubleshoot any network connectivity-related issues.
Partner closely with Network Architects and Engineers to improve data-center network environments.
Execute, document, and develop network automation for repetitive tasks.
Miratech is a global IT services and consulting company that brings together enterprise and start-up innovation. They support digital transformation for some of the world's largest enterprises and retain nearly 1000 full-time professionals with an annual growth rate exceeding 25%.
Engineer, maintain, and optimize Citrix Virtual Apps and Desktops environments.
Design and implement automation for VDI provisioning, configuration, and lifecycle management.
Integrate and support VDI solutions with Microsoft Endpoint Configuration Manager for imaging, patching, and application deployment.
GovCIO transforms government IT by delivering innovative services and solutions. They foster a collaborative team environment where employees' talents drive their success in supporting customers.
Define migration scope and identify critical tasks.
Collaborate with teams and document the process.
DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe.