Seeking a seasoned Principal Technology Optimization Manager to act as a critical bridge between our business operations and our engineering teams. Responsible for translating business needs into technical strategy and overseeing the technology portfolio to ensure it aligns with and drives company goals. You will guide teams to deliver robust, scalable solutions that enhance our platform.
Samsara is looking for an experienced Technical Support Engineer to provide world-class hardware and software support experience to our customers. You will be a part of our Tier 2 support team within the umbrella of the Global Technical Support organization, responsible for resolving complex customer problems and improving support across all teams. Your work will be collaborative, working together with other support engineers to serve our customers.
We are seeking an experienced IT Business Analyst (IT BA) to join our IT Business Analyst Team within Contact Centre Infrastructure. The role will focus on delivering end-to-end IVR solutions across global markets. This role requires strong analytical and communication skills with the ability to translate business requirements into technical solutions. The ideal candidate will have experience of payments.
Provide industry best practices and serve as a trusted client advisor. Drive requirement gathering and serve as the Salesforce platform expert. Work with the client to build out their strategy and roadmap, enabling both quick wins and longer-term strategic goals. Leverage Salesforce technology such as Experience Cloud, Service Cloud, and Knowledge.
In this role, you will lead complex customer implementations, drive operational excellence, and develop scalable processes that enable billions in transactions for the most innovative fintechs and digital banks. You will coordinate a wide range of activities from gathering customer requirements and configuring the software to conducting technical setup and delivering training. You will operate at the intersection of our customers, internal teams, and third-party partners, executing progress across multiple project streams simultaneously.
As a Principal Technical Consultant, you'll be a functional and technical expert, consulting with customers and configuring ServiceNow Data architecture & Integrations. You will design and implement integrations between ServiceNow and third-party software platforms, resolve errors, provide support, and develop procedures. This role involves delivering transformative integration architectures using ServiceNow’s Workflow Data Fabric capabilities to support AI solutions.
We are seeking a Data Center Network Design Subject Matter Expert (SME) to lead end-to-end design governance across hyperscale data center projects. As the Principal SME for Network Infrastructure, you will ensure technical excellence, standards compliance, and construction readiness through structured digital workflows and proactive stakeholder collaboration.
The Sr. Business Process Consultant is the functional and process expert of a customer engagement team,guides federal customers in transitioning business requirements to configuration requirements of the ServiceNow SPM products. As a ServiceNow ITSM Process Consultant, you will act as the process expert guiding federal customers in designing, implementing, and optimizing IT Service Management (ITSM) workflows using ServiceNow best practices.
This role is crucial for ensuring system stability, performance, and security while optimizing infrastructure and supporting business needs. The ideal candidate will have deep expertise in JD Edwards CNC, system administration, and architecture design. Oversee and manage the architecture of JD Edwards EnterpriseOne to ensure optimal performance and scalability. Install, configure, and maintain CNC components and software updates.
The Solution Architect, Platform is a functional and technical expert consulting with customers on implementing a ServiceNow Workflow’s Solutions based on best practices – all with the goal of accelerating and driving customer business outcomes. The role requires the person to be laser-focused on solving customer challenges, providing support, and advocating for customer needs within ServiceNow.