Remote Operations management Jobs · Operational Metrics

• Lead and develop a high-performing onboarding operations team through coaching, performance management, and structured feedback.
• Make sound, timely decisions on complex onboarding scenarios and maintain department SLAs.
• Partner cross-functionally with internal teams to improve workflows, tooling, and onboarding effectiveness.

Twilio is a communications platform that delivers innovative solutions to hundreds of thousands of businesses and empowers millions of developers worldwide. They are a remote-first company with a strong culture of connection and global inclusion.

• Responsible for supporting vendor operations within the GRS Claims organization, providing day-to-day support and consulting to vendors on complex issues.
• Conducts research and data analysis to report on key vendor metrics and identifies performance trends for process improvements.
• Facilitates vendor training on new or updated processes and works with vendors to resolve critical issues.

Liberty Mutual is a global insurer providing property and casualty insurance. They are a large company focused on inclusion and community, offering benefits and development opportunities.

• Lead cross-functional projects from ideation to execution, ensuring measurable outcomes and adoption.
• Identify systemic operational gaps and coordinate remediation with stakeholders across EOR domains.
• Drive visibility and alignment on initiatives, risks, and dependencies across the organization.

Remote provides a global employment platform for recruiting, paying, and managing international teams compliantly. The company is fully remote with a distributed team across six continents, fostering an async culture and emphasizing AI and automation in every role.