Remote Operations management Jobs • QA

The Senior Operations Manager is a key leader responsible for driving contact center enablement and performance. You will oversee the workflow design, operational planning, and support functions that empower frontline teams to meet engagement goals, including Training, Quality Assurance (QA), Scheduling Support, production planning, and performance management. Your work ensures agents are prepared, accountable, and operationally equipped to deliver results.

Plays a critical role in enhancing the effectiveness of our patient engagement strategies, with a particular focus on outbound communication and analysis. Responsible for optimizing contact success by regularly testing and refining Caller ID functionality, developing and updating call scripts based on call reviews and performance data, and overseeing contact dispositions to ensure accurate tracking and uncover improvement opportunities.