Remote Operations management Jobs · QA

• Manage all inbound phone, text, and email support to ensure clients feel supported.
• Build and maintain a QA function to review response quality and coach the team.
• Identify inefficiencies in workflows and tooling, and implement solutions.

Prosper Health aims to improve the lives of autistic and neurodivergent adults by delivering specialized, insurance-covered mental health services. They have thousands of active clients and 400+ clinicians, and their team is high-ownership and mission-driven.

• Run weekly cadence: KPI scorecard, accountability meeting, action tracking
• Improve intake/scheduling workflows; create/enforce SOPs + QA
• Track demand vs capacity and drive utilization

Jobgether is a company that uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. They identify the top-fitting candidates, and this shortlist is then shared directly with the hiring company.

• Run the daily operating rhythm: priorities, handoffs, accountability, and follow-through in Slack
• Ensure coverage is working across phones, texts, and email tickets throughout the day (with the team)
• Handle escalations and customer happiness: resolve higher-stakes issues and protect trust

They are an established U.S.-based home services company with a fully remote operations team. They run a fast-moving, systems-driven environment with high accountability and high visibility.