Hire, train, and schedule moderators; approve time sheets and provide coaching.
Create and manage Zoom links and LMS sessions; process and edit event recordings.
Collaborate with the instruction team and Customer Service to resolve classroom-related issues.
Colibri Group provides online professional education, introducing web-based courses in 2001. They serve over 1 million customers annually and employ more than 1,500 professionals, committed to values like Love, Joy, Boldness, Teamwork and Curiosity.
Use our PSA/Ticketing System to manage and monitor all Client-facing activity.
Schedule and Assign the workload across our Team so they work efficiently.
Appropriately triage all service delivery board tickets according to CTS workflows and standards.
CTS delivers comprehensive IT solutions to meet the unique demands of mission-driven organizations, with expertise in supporting nonprofits and educational institutions. They are headquartered in Brooklyn, NY with 90+ employees across the US and several other countries, fostering a culture of growth, collaboration, and innovation.
Generate and maintain agent schedules based on business requirements.
Maintain and update WFM system data, including agent profiles, skills, scheduling rules, and shift bids.
Create and distribute recurring and ad-hoc scheduling reports for use by the WFM team.
The company focuses on workforce management solutions. They value teamwork and provide opportunities for their team members to give input and take on new challenges.