Lead the design, delivery, and scale of our customer operations function as we grow our footprint in business banking and digital wealth products. This role is key to ensuring we deliver frictionless, compliant, and high-impact service experiences for both individual and business customers, while continuously improving efficiency and supporting innovation. As a strategic leader, you will oversee our customer operations and change and continuous improvement teams.
Help manage the behind-the-scenes execution that keeps their digital services business running smoothly. You’ll work across sales, project delivery, and executive leadership—helping bridge strategy and action as they scale web development services for U.S.-based clients. The person will manage post-sale operations and ensure seamless client onboarding, they will track project timelines and coordinate deliverables across global teams.
Support sales, streamline onboarding, and drive client success by working closely with the CEO to keep the pipeline moving, aligning sales and delivery teams, and ensuring clients have a great experience from day one. Assist in preparing quotes, proposals, and contracts for web development projects and propose workflow improvements that enhance client experience and operational efficiency.
Manage daily operations of short-term rental listings across platforms like Airbnb, VRBO, and direct booking channels. You’ll play a key role in overseeing 60+ active units in Southern California, handling guest communications, coordinating calendars, managing pricing tools, and ensuring smooth day-to-day operations.