Provide compassionate, knowledgeable assistance to patients, providers, and staff.
Make outbound refill calls, process requests, and answer incoming pharmacy calls.
Coordinate medication refills, clarify orders, and assist with claim adjudication.
Shields Health Solutions is a specialty pharmacy company redefining patient care. They foster a team-first culture with a focus on employee development and inclusion.
Lead and support patient engagement specialists, providing oversight, coaching, and workflow guidance.
Manage clinic implementation, stabilization, and queue prioritization to ensure high-quality patient care.
Maintain patient engagement specialist duties and act as subject matter expert on SOPs and compliance.
Shields Health Solutions provides specialty pharmacy care and patient engagement services, partnering with health systems to support medication adherence. The company fosters a collaborative, data-driven team culture focused on high-quality patient service and professional growth.
Review and verify physician orders, screening for allergies, interactions, dosing, and clinical protocols.
Use pharmacokinetic skills to determine dosing and monitor patient responses to selected medications.
Collaborate with hospital teams to ensure continuity of medication therapy and meet clinical program goals.
CommonSpirit Health is a nonprofit Catholic healthcare system offering integrated services through hospitals, clinics, home care, and virtual care. It has over 157,000 employees, including 45,000 nurses and 25,000 physicians, across 24 states.
Answer inbound customer service calls and assist customers, pharmacies, and healthcare providers with prescription benefits, billing, and coverage questions.
Research and resolve issues using multiple complex computer systems while documenting interactions.
Deliver a positive customer experience, striving for first-call resolution and meeting quality and productivity goals.
Ibex is a global provider of customer experience solutions, supporting clients with customer service and back-office operations. It offers a supportive, team-focused culture with paid training, career growth opportunities, and remote work options.
Process new and refill prescription medications accurately and efficiently using e-Prescribing software and internal tools.
Work closely with internal and vendor partners to ensure timely medication shipment, resolving gating tasks and data entry.
Own relationships with pharmacy partners from launch to ongoing quality review and demand forecasting.
Hone is an online medical clinic transforming healthcare and enhancing longevity through cutting-edge science. They are a fully virtual, remote-first employer with a fast-paced, high-growth culture driven by values like fighting for the customer and collaborating selflessly.
Coordinate patient medication needs with a multidisciplinary team including CHWs, care coordinators, and therapists.
Perform telephonic and SMS outreach to address medication access, adherence, and HEDIS gaps.
Support prior authorizations, formulary changes, side effects, and therapeutic substitutions with the Waymark pharmacy team.
Waymark is a mission-driven healthcare technology company transforming Medicaid care delivery with community-based, human-centered support. They are a startup-minded team that values bold builders, humble learners, experimentation, and focused urgency.
Review and verify physician orders for safety, checking for drug interactions, dosing, and allergies.
Authorize prescriptions for pharmacy technicians and perform final checks before dispensing.
Monitor patients' responses to medications using pharmacokinetic skills and communicate with clinical teams.
CommonSpirit Health is a nonprofit Catholic healthcare organization providing integrated health services. With over 157,000 employees and 25,000 physicians across 24 states, it delivers more than 20 million patient encounters annually.
Develop and manage complex clinical product initiatives, including clinical criteria and product roadmaps.
Analyze market information, clinical guidelines, and member claims data to support clinical product management strategies.
Collaborate with leadership and cross-functional partners to execute product strategy and represent the Clinical department in customer sessions.
Prime Therapeutics is a pharmacy benefit manager (PBM) focused on reimagining pharmacy solutions to simplify health care. It is a large, purpose-driven organization that values diversity, inclusion, and equal opportunity.
Answer inbound calls from members, physicians' offices, and healthcare partners regarding prescription medication benefits and coverage.
Verify member eligibility, determine medication coverage, and assist callers with understanding prior authorization requirements.
Accurately document interactions, update records, and deliver professional customer service while meeting quality and performance expectations.
Sagility combines healthcare domain expertise with technology and transformation-driven BPM services to optimize member and patient experiences. With over 25,000 employees across 5 countries, the company offers a collaborative culture focused on making healthcare simpler and more personal.
Lead end-to-end client onboarding and technical implementations to drive project completion.
Configure EMR platforms, HubSpot accounts, and webhooks while troubleshooting issues.
Deliver virtual training and collaborate with Sales and Customer Success teams.
Strive Pharmacy is a personalized compounding pharmacy that believes medicine should fit the patient. They are a growing team focused on disrupting the pharmaceutical industry with a human-centered approach.
Receive and respond to prescription refill requests via phone, email, fax, and Telephone Encounter.
Verify prescription refill accuracy and compliance with regulatory guidelines.
Provide exceptional customer service and collaborate with interdisciplinary teams to optimize workflow.
Carenet Health provides healthcare support services, fostering collaboration and innovation. They are a market-leading remote team committed to employee growth and accountability.
Triage incoming calls from nursing staff and doctors, addressing concerns and inquiries with high customer service.
Process new and refill prescriptions, verify eligibility, and document all correspondence and follow-up in the system.
Contact physician offices and clients for refill authorizations and order verification while escalating incomplete scripts as needed.
Symbria Rx Services provides pharmacy services for seniors in senior-living and post-acute settings. As one of the few 100% employee-owned healthcare companies, it fosters an owner-focused culture guided by integrity, compassion, and teamwork.
Conduct high-volume outbound telephone outreach to patients to introduce pharmacy services and guide them through enrollment.
Document patient consent and update electronic health records, including preferred pharmacy and electronic prescriptions.
Manage outreach queues, meet call center performance expectations, and uphold HIPAA privacy standards.
Evergreen Nephrology partners with nephrologists to transform kidney care through a value-based, person-centered approach. The company fosters an innovative, evolving environment focused on improving patient outcomes and quality of life.
Process Offsite Phlebotomy and Kit orders by resolving cases quickly with a high sense of urgency.
Build and maintain effective relationships with offsite phlebotomy vendors, sales reps, patients, and internal stakeholders.
Communicate via phone and email with vendors and clients, and document all interactions in Salesforce and LIMS.
Guardant Health is a precision oncology company that uses advanced blood and tissue tests, real-world data, and AI analytics to improve cancer care and accelerate new therapies. Founded in 2012, it is a fast-paced, collaborative workplace focused on transforming patient outcomes.
Leads non-clinical administration of pharmacy utilization management programs, processing prior authorization requests and ensuring compliance with workflows and regulations.
Serves as a subject matter expert, overseeing workflow coordination, training, quality oversight, and resolution of non-clinical escalations.
Acts as a super-user for UM technology, leading operational configuration, testing, and process improvements.
AffirmedRx aims to improve healthcare outcomes by bringing clarity and trust to pharmacy benefit management. They are a growing company focused on clinical approaches and state-of-the-art technology, with a culture that promises to do what's right.
Manage prior authorization requests and coordinate specialty medication processes for a fully remote healthcare team.
Act as a liaison between pharmacies, prescribers, members, and vendors to resolve complex medication-related issues.
Support single case agreements, member financial assistance, and compliance with contractual and regulatory requirements.
The hiring company is a healthcare organization that administers specialty pharmacy and medical benefit programs. It operates fully remotely, fostering a collaborative and customer-focused culture that prioritizes compliance, member support, and process improvement.
Verify prescriptions for clinical accuracy and safety.
Provide proactive patient counseling via phone and digital platforms.
Collaborate with prescribers and supervise technicians for optimal outcomes.
Blink Health is a healthcare technology company that builds products to make prescriptions accessible and affordable. They are a highly collaborative team inventing new ways of working.
Deliver comprehensive clinical management for specialty pharmacy and infusion patients.
Partner with providers and care teams to coordinate and enhance treatment plans.
Optimize therapy access, adherence, and patient outcomes through cross-functional collaboration.
Local Infusion is a specialty infusion provider that uses AI-driven technology to accelerate patient access and improve outcomes. As the fastest growing infusion provider in the US, it is an early-stage startup with a respectful, upbeat team focused on mission-driven care.
Review and interpret clinical data to support prior authorization approvals and care plan recommendations.
Monitor patient adherence across disease categories including oncology and specialty conditions.
Communicate with health professionals and supervise support personnel to ensure compliance with regulations.
Shields Health Solutions provides integrated support to patients and physicians to improve medication adherence and promote evidence-based care. The company is large enough to have multiple roles and emphasizes a culture of high integrity, teamwork, and confidentiality.