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• Schedule service calls to field service technicians throughout the US based upon priority level and location.
• Create service tickets and route them to various service agencies; act as a liaison between clients and field technicians.
• Provide excellent customer service to both internal and external customers via direct contact, phone, or online services.

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• Supporting an estimated 7 hours daily on telephonic support to our members and providers.
• De-escalate situations by actively listening to members’ and providers' concerns and adopting a solution-focused approach.
• Manage all things care coordination, including but not limited to: maintaining patient charts, rescheduling appointments, executing prescription authorization forms.

Spring Health is on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need. They partner with over 450 companies and provide care for 10 million people.

• Coordinate vehicle deliveries and logistics assignments, including resolving escalations and maintaining communication with stakeholders.
• Manage inbound calls, tasks, chats, and other critical functions pertinent to the Logistics team.
• Demonstrate adaptability to changes in the work environment and collaborate effectively with team members.

HONK is transforming the towing and roadside assistance industry by turning high-stress automotive moments into seamless, brand-enhancing experiences. They are a remote-first company embracing collaboration and flexibility, and committed to creating an inclusive environment for all employees.

• Handle internal and external customer inquiries by telephone and email.
• Maintain CMMS database including equipment history and status.
• Document all call information according to standard operating procedures.

Black & McDonald is a company that provides facility services. They value diversity and inclusion.

• Answer incoming calls and assist customers, pharmacies, and doctor offices.
• Research information in databases to resolve customer service issues
• Maintain composure in escalated situations

Qualfon delivers engaging interactions and positive experiences. With a mission to help as many people as possible pursue their total vocation, they strive to be the partner of choice for their clients, creating ever-growing job opportunities.

• Making outbound calls to patients, members, and customers.
• Helping patients make decisions that will enhance their healthcare experience.
• Assisting members and patients with benefits and insurance information.

Carenet Health pioneers advancements for experiences across the healthcare consumer journey, interacting with 1 in 3 Americans daily. They integrate human touch with data-driven technology to improve healthcare, offering best-in-class clinical expertise and personalized solutions.

• Promote meaningful relationships and brand loyalty through engaged and informed conversation.
• Respond to immediate customer questions, requests, concerns and needs.
• Manage a high volume of inbound and/or outbound contact with customers via telephone, email, and chat.

Knipper Health is an equal opportunity employer. We create and maintain customer relationships and aim to understand products and services.

• Receive, record and respond to all phone calls, emergency calls and oxygen alarms.
• Answer all incoming phone calls on a multi-function phone system.
• Respond to general inquiries and calls for emergency requests, suspicious persons, medical emergencies, suicides, bomb threats and other crisis calls.

Cleveland Clinic Health System is dedicated to a better future for healthcare, committed to excellence and transforming the patient experience. With over 70,000 employees worldwide, it integrates clinical care, research, and education across multiple locations.

• Monitor real-time demand and key performance metrics.
• Deploy resources according to plan and manage service levels.
• Communicate workforce deployment and schedules updates.

Transcarent and Accolade have come together to create the One Place for Health and Care, the leading personalized health and care experience that delivers unmatched choice, quality, and outcomes. Together, more than 20 million people have access to the combined company’s offerings and they are looking for teammates to join them in building their company and culture.

• Schedules and coordinates procedures in multiple locations, handling reschedules and cancellations.
• Gathers patient information, arranges interpreters, and provides reminders, investigating scheduling errors.
• Triages calls, documents requests, complaints, and urgent health concerns, delivering information to providers.

Oregon Health & Science University values a diverse and culturally competent workforce. They are an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status.

• Act as the primary point of contact for new patients calling and emailing in.
• Efficiently register and onboard a high volume of new patients.
• Precisely verify patient insurance information to confirm active coverage and eligibility.

Form Health is a virtual obesity medicine clinic delivering multi-disciplinary evidence-based obesity treatment through telemedicine. Founded in 2019, Form Health is a venture-backed innovative startup with an experienced clinical and leadership team that values its employees.

• Support outreach and engagement with local primary care providers in the community with the goal of increasing PCN membership.
• Manages schedules for the PCN leadership, including complex meeting coordination and urgent needs related to PCN affairs.
• Develops presentations, briefing notes, memos, meeting agendas and formal/informal minutes for the PCN based on direction of the PCN leadership, Manager, Integrated Health Systems, and/or director/executive lead.

William Osler Health System (Osler) provides a safe and supportive health care network to grow your career. Osler is nationally recognized for its commitment to patient safety and is Accredited with Exemplary Standing. As a major Ontario hospital system, Osler serves the 1.3 million residents of Brampton, Etobicoke and surrounding communities. Guided by our accomplished senior leadership team, we are driving our vision of world-class health care inspired by our people and communities.

• Receive and respond to prescription refill requests through various communication channels.
• Verify the validity and accuracy of prescription refill requests, ensuring compliance with guidelines.
• Prepare and dispense prescription refills accurately and efficiently, following organizational protocols.

Carenet Health pioneers advancements across the healthcare consumer journey, interacting with 1 in 3 Americans daily. They deliver positive healthcare experiences and improve outcomes by integrating human touch with data-driven technology.

• Support providers and patients by managing administrative tasks.
• Ensure compliance, coordination, and continuity of care.
• Manage documentation related to tele-mental health services.

Valera Health is at the forefront of tele-mental health, committed to delivering compassionate mental health care that is accessible and affordable. The company employs a comprehensive care approach, combining therapy and medication management with overall wellness promotion to ensure patients are supported.

• Create a welcoming experience by authentically engaging every caller, every time.
• Thoroughly and accurately answer questions about customers’ healthcare accounts.
• Thoughtfully listen to callers’ needs and provide appropriate solutions.

Point C is a National third-party administrator (TPA) with local market presence that delivers customized self-funded benefit programs. They research the most effective cost containment strategies and are driving down the cost of plans with innovative solutions.

• Review EMRs to resolve patient inquiries and conduct insurance verification.
• Handle a high volume of patient telephone calls and provide excellent customer service.
• Document calls, resolve patient inquiries, and perform other assigned duties.

Stony Brook CPMP provides comprehensive healthcare services. While the employee count is not mentioned, they focus on delivering high-quality patient care and maintaining a supportive work environment.

• Answer inbound calls, process orders, and email customer confirmations.
• Research and resolve billing and pricing inquiries and resolve any order issues.
• Collaborate with internal departments on behalf of the customer and explain basic products and services.

Cardio Partners, a division of Sarnova, is a national leader in emergency prevention and an ardent advocate in the fight against Sudden Cardiac Arrest (SCA). They offer complete cardiac solutions, including equipment, consultation, training, and program management.

• Support clinical staff by gathering data to complete the medical necessity review process.
• Create and send letters to providers and/or members to communicate information.
• Collaborate with care management teams and stakeholders to provide optimal service.

Wellmark is a mutual insurance company owned by policy holders across Iowa and South Dakota, and they’ve built their reputation on over 80 years’ worth of trust. They are motivated by the well-being of their members, putting them first and committing to sustainability and innovation.

• Greet patients in a friendly, outgoing manner and ensure 360 communication.
• Verify and explain insurance benefits and collect co-pays accurately.
• Assist in clinic performance and maintain supplies.

Team Rehab is a therapist-owned network of outpatient clinics across Michigan, Illinois, Indiana, Wisconsin, and Georgia. Since our first clinic opened in 2001, we’ve built a reputation for excellent outcomes, exceptional patient satisfaction, and a workplace where therapists love to work.

• Help and support family caregivers through quality conversations and customer service experiences.
• Answer phones and assist customers with order placement, product questions and guidance, and returns.
• Build customer relationships based on trust, kindness, and reliability.

Carewell is dedicated to providing the most trusted and reputable retail source for caregiving products. Our team is committed to being architects of our own success, striving to improve our teams, partnerships, and solutions to ensure impact and simplicity.