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$42,768–$53,461/yr
Canada

  • Take ownership of member claims from start to finish, ensuring a seamless and positive experience throughout the process.
  • Investigate vehicle damage and incidents, determine liability, and coordinate with ICBC, Fleet, and Member Services teams.
  • Manage escalated member concerns, support billing and registrations, and identify process improvements to enhance the member experience.

Claims Management Customer Service Problem Solving Microsoft Office CRM

20 jobs similar to Member Resolution Specialist

Jobs ranked by similarity.

$46,000–$84,000/yr
US 3w PTO

  • Investigates and processes commercial claims, evaluating coverage and damages within assigned authority.
  • Communicates directly with insureds, claimants, agents, and internal customers to resolve claims.
  • Documents claim files, negotiates settlements, and identifies fraud or subrogation potential.

Liberty Mutual is a global insurance company offering commercial and personal insurance products and services. With a fast-growing and inclusive culture, the company values employee development, well-being, and diversity across its large national workforce.

$44,466–$77,881/yr
US

  • Guide customers through the claims process, investigating and processing claims for vehicle/property damage and moderate bodily injury.
  • Review coverage, set reserves, arrange inspections and rentals, and address customer inquiries to ensure satisfaction and retention.
  • Analyze medical records, negotiate settlements, and collaborate across departments and team members for a smooth claims experience.

Mercury Insurance helps people reduce risk and overcome unexpected events with auto and property insurance. As one of America's Best Midsize Employers for 2026, the company fosters a culture of growth, fun, and teamwork.

US

  • Investigate new claims, make liability/coverage decisions, and negotiate settlements for auto, property, and liability losses.
  • Manage outside adjusters and experts, ensure state compliance, and maintain required licenses.
  • Handle small claims suits and respond to time-sensitive arbitrations and DOI complaints.

ClaimsPro LP, part of Davies, provides insurance claims management services, handling liability, auto, property, and marine claims across the US. Davies is Canada's largest privately owned insurance services provider, fostering a culture of continuous learning and technical excellence.

UK

  • Manage non-fault motor claims from identification to recovery, maximizing cost recovery from third parties and insurers.
  • Use strong negotiation and communication skills to settle claims favorably while ensuring excellent customer service.
  • Maintain accurate records and evaluate claims for liability and quantum to determine best recovery route.

Activate Group is a UK-based company that manages the repair journey for drivers involved in road incidents, working with fleets, insurance companies, and vehicle manufacturers. With over 1,000 team members, they value a supportive culture with development opportunities and a focus on making someone's bad day better.

$40,666–$63,630/yr
Canada

  • Investigate, evaluate, negotiate, and resolve complex property claims, including litigated and environmental losses.
  • Conduct coverage analysis and collaborate with legal, engineering, and restoration experts on complex files.
  • Provide technical guidance, mentoring, and strong customer service in a fully remote environment.

The hiring company is an insurance organization specializing in complex property claims management and customer support. It operates as a fully remote Canadian team and emphasizes flexibility, professional development, and community involvement.

$15–$15/hr
US

  • Manage accident-related accounts from intake to resolution, coordinating no-fault and liability benefits.
  • Submit claims to carriers, maintain accurate records in AcciClaim, and monitor insurance portals.
  • Work independently, set priorities, and communicate professionally with patients and adjusters.

Revecore helps hospitals recover revenue they've earned so they can continue serving patients and communities. Trusted by more than 1,300 hospitals across 48 states, the company combines specialized expertise with proprietary technology and fosters a supportive, innovative workplace.

US

  • Answer inbound calls and chats with empathy, resolving core member issues like benefits coverage, cost-sharing, and provider searches.
  • Take ownership of issues end-to-end, using established workflows and documenting interactions to ensure continuity of care.
  • Meet quality and member satisfaction standards while navigating Included Health systems and maintaining member confidentiality.

Included Health is a new kind of healthcare company delivering integrated virtual care and navigation to raise the standard of healthcare for everyone. The company is committed to breaking down barriers and providing high-quality care for every person in every community.

$20–$20/hr
US

  • Connect with empathy and member-first focus, building trust through active listening and prioritizing member needs.
  • Own the end-to-end experience, taking full accountability for resolving inquiries with a Champion's Mindset.
  • Deliver "path to yes" solutions by applying critical thinking and addressing barriers directly.

SCAN is a nonprofit health organization dedicated to improving care for older adults. With over 500,000 members and $8 billion in annual revenue, it values compassion, innovation, and integrity.

$90,000–$100,000/yr
North America

  • Manage a portfolio of dealer accounts, driving software utilization and measurable ROI.
  • Build strong relationships with dealership stakeholders and conduct strategic needs assessments.
  • Identify at-risk clients and develop action plans to retain and grow revenue through upsells.

AutoFi provides digital commerce technology that powers sales and finance experiences for automotive brands and dealers. Backed by major investors and funded for growth, its diverse team across the U.S. and Canada is empathetic, gritty, curious, and humble.

US

  • Own success and health for a portfolio of Automotive customers, driving adoption and mitigating churn.
  • Partner with customers to maximize value, identify upsell and cross-sell opportunities, and secure renewals.
  • Act as a trusted advisor and customer advocate, conducting check-ins and solving challenges proactively.

Podium brings AI Employees to local businesses to turn every conversation into revenue. Trusted by 60,000+ businesses, Podium has crossed $100M in AI Agent ARR and deploys 10,000 AI employees, with a culture focused on growth and high standards.

United States

  • Investigate and resolve homeowners claims of moderate complexity, documenting with photos and estimates.
  • Perform field inspections at least 50% of work time, traveling to customer homes.
  • Handle virtual claims using imagery and video technology to collaborate with vendors and insureds.

Mercury Insurance helps people reduce risk and overcome unexpected events for over 60 years. They are a midsize employer with a focus on diverse perspectives and team member growth, recognized as one of America's Best Midsize Employers for 2026.

$60,000–$70,000/yr
US

  • Analyze complex liability claims to determine benefits and ensure timely resolution.
  • Negotiate settlements within authority and identify subrogation opportunities.
  • Communicate claim activity with claimants, clients, and excess carriers.

Sedgwick is a global risk and claims administration partner helping clients navigate the unexpected. With over 33,000 colleagues worldwide, we foster a caring, inclusive culture.

$72,000–$109,000/yr
US

  • Handle property and inland marine claims, investigating losses and determining coverage.
  • Evaluate damage, prepare estimates, and negotiate settlements within assigned authority.
  • Support catastrophe response and deliver timely claims service across multiple regions.

$48,002–$57,003/yr
Canada

  • Provide bilingual support to a dealer network on warranty policies, claims, and reimbursement inquiries.
  • Process and review warranty claims for accuracy and compliance within a structured call centre environment.
  • Manage recurring warranty administration tasks and meet service-level targets.

Global

  • Coordinate vehicle release and pickup by communicating with body shops, owners, and insurers.
  • Use DeCode This to search VINs and update vehicle files with accurate notes.
  • Meet daily performance goals, including 100+ calls and 60+ live lots, while participating in weekly team meetings.

Copart is a global leader in online vehicle auctions, using patented technology to connect sellers with over 750,000 buyers in 190+ countries. With more than 200 facilities worldwide, we foster a collaborative, innovative culture focused on diversity and employee growth.

US 4w PTO

  • Manage the investigation, evaluation, and resolution of complex auto and homeowner's casualty claims, including severe and catastrophic injuries.
  • Collaborate closely with trial counsel and attend mediations, arbitrations, trials, hearings, and conferences.
  • Maintain accurate reserves, oversee counsel billing, and identify suspicious claims for SIU or subrogation.

Liberty Mutual is a global insurance company that provides property and casualty insurance, showing up for people in their toughest moments. With a large and diverse workforce, the company fosters an inclusive culture that values professionalism, integrity, and empathy, and invests in employees' growth and well-being.

Canada

  • Handle inbound customer inquiries and provide timely responses across chat, case, and phone.
  • Troubleshoot technical issues like site navigation, logins, and functionality on multiple platforms.
  • Use CRM systems to track interactions and collaborate to ensure first-contact resolution.

OPENLANE is a technology company building an advanced digital marketplace for used vehicles, helping customers buy and sell with data-driven insights. The company has about 5,000 employees and fosters a culture of curiosity, collaboration, and ownership.

$90,000–$115,000/yr
US Unlimited PTO

  • Own onboarding and rollout across dealerships and multi-rooftop groups, coordinating integrations, training, and launch.
  • Drive adoption by connecting product usage to measurable dealership outcomes and building trusted leadership relationships.
  • Manage risk, run check-ins, and identify retention and expansion opportunities.

AgentDynamics builds AI agents for automotive retail, integrating with CRM and DMS platforms to automate sales and service workflows. We've expanded from a single dealership to multi-rooftop dealer groups in under a year, with a high-ownership culture and significant autonomy.

$24–$24/hr
US Unlimited PTO

  • Manage inbound customer calls and email queues, delivering accurate and efficient responses.
  • Handle customer complaints, escalate issues, and maintain detailed notes in internal systems.
  • Support the Pending Lender Approval process by reviewing documents and coordinating with lenders.

Caribou is a financial technology company that helps people refinance auto loans and save money on their monthly car payments. The company is led by industry veterans, backed by prominent investors, and values a culture of velocity, ownership, and teamwork.

$51,569–$66,317/yr
Canada Unlimited PTO

  • Own customer business outcomes and value realization by managing a portfolio and translating solutions into measurable value.
  • Protect retention through proactive risk management and drive growth by identifying expansion opportunities with Account Management.
  • Lead strategic conversations, QBRs, and renewals, turning data into executive-ready recommendations.

Cardata provides automated software and services for vehicle reimbursement, replacing outdated programs for businesses. They are a small but mighty team focused on impact, growth, and customer success.