Serve as the primary technical point of contact for a portfolio of Grafana customers, designing and guiding their observability maturity journey.
Conduct regular technical reviews, health checks, and root cause analysis to drive adoption and ensure customer success.
Act as the voice of the customer internally, shaping product feedback and roadmap priorities while building long-term strategic relationships.
Grafana Labs builds the open source observability platform Grafana and its fully managed cloud service. The company has over 1,600 team members across 40+ countries, serving more than 7,000 customers including major enterprises, and fosters a remote-first, transparent, and innovation-driven culture.
Design and architect observability solutions leveraging OpenTelemetry, Kubernetes, and cloud-native technologies.
Develop and execute Proofs of Concept (POCs) that highlight Dash0's differentiated technical capabilities.
Deliver engaging technical demos and presentations tailored to engineering and executive audiences.
Dash0 is building an OpenTelemetry-native observability platform that eliminates vendor lock-in and provides transparent pricing. Backed by top-tier investors including Balderton Capital, Accel and Cherry Ventures, the company has a collaborative, fast-moving team culture with a builder mindset.
Design, scale, and maintain enterprise monitoring and alerting ecosystems across multi-cloud and native systems.
Bridge development and operations to ensure high availability, performance tuning, and deep visibility.
Automate infrastructure and build robust observability pipelines using cloud-native tools like Prometheus, Grafana, and GCP.
Ontrac Solutions is a leading technology consulting firm specializing in cutting-edge solutions that drive business transformation. Their team is committed to innovation, collaboration, and excellence, empowering clients to succeed in an evolving digital landscape.
Define and execute the technical strategy for Observability & Alerting, Platform Infrastructure, and operational excellence.
Lead the evolution of reliable, scalable, secure, and efficient cloud platforms and distributed systems.
Champion SLIs, SLOs, error budgets, capacity planning, and automation across the service lifecycle.
Filevine is a Legal AI company delivering a unified platform for legal work, powered by LOIS (Legal Operating Intelligence System). The company is rapidly growing, recognized by Deloitte and Inc. as one of the most innovative and fastest-growing technology companies.
Define and execute the technical strategy for observability, platform infrastructure, and operational excellence.
Lead the design and evolution of scalable, secure, reliable cloud-native platforms and distributed systems.
Establish reliability best practices including SLIs, SLOs, error budgets, and automation initiatives.
The company is a technology organization that builds and operates large-scale cloud infrastructure. It fosters a collaborative culture centered on innovation, ownership, and impact.
Report to the Manager of Customer Reliability and provide senior level technical support on customer issues.
Work with development engineering to track escalations, bugs, and feature requests.
Develop technical troubleshooting sessions, trainings, and maintain internal knowledge base articles.
Sysdig is a cloud security company that stops attacks in real-time using runtime insights and open source Falco. It is a well-funded startup with a large enterprise customer base, recognized as a "Best Places to Work" fostering an inclusive and diverse culture.
Define and implement SLIs/SLOs for critical services, lead incident response, and conduct blameless postmortems to drive systemic improvements.
Design and improve monitoring and alerting with Prometheus and Grafana, build internal tooling, and automate operational workflows to reduce toil.
Partner with cross-functional engineering teams to improve system resilience, contribute to architectural discussions, and strengthen production readiness standards.
Runpod provides a cloud platform for AI development, used by over one million developers for training, fine-tuning, and deploying AI models. The company is a small, remote-first team that closed a $100M Series A in June 2026, emphasizing ownership, speed, and impact at scale.
You will define the product vision, strategy, and roadmap for Elastic Agent, Fleet Server, and telemetry collectors.
You will drive data-driven decisions by defining and tracking KPIs for agent deployment success and pipeline efficiency.
You will lead cross-functional initiatives with engineering, UX, and marketing to deliver compelling collector experiences.
Elastic, the Search AI Company, enables everyone to find answers in real time using all their data at scale. Used by more than 50% of the Fortune 500, Elastic's cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI.
Build core backend services for context ingestion, indexing, and retrieval in a new AI-native data intelligence system.
Design scalable multi-tenant SaaS architecture and agent-facing APIs for reliable context retrieval.
Operate what you build using observability tools, and contribute to technical direction and architecture.
Grafana Labs is the company behind the open observability cloud, Grafana, which helps organizations monitor and act on their data. They are a 100% remote company with over 1,600 team members across 40+ countries, fostering a culture of transparency, collaboration, and open source.
Help define and mature Engineering Operations by improving application health visibility, service reliability, and operational analytics.
Build and implement scalable processes for Incident, Problem, and Change Management that engineers actually want to use.
Connect engineering systems, data, and teams to reduce fragmentation and improve operational visibility across the organization.
Turnitin is a recognized innovator in global education, developing learning integrity solutions that help educators and institutions uphold academic integrity. With over 16,000 academic institutions using our services in more than 185 countries, we foster a remote-first culture and a diverse community of colleagues across 35+ countries.
Serve as a trusted technical advisor for enterprise customers in observability.
Design architectures and deliver demonstrations using cloud-native technologies.
Guide complex technical decisions to maximize observability value.
Our partner specializes in observability solutions for cloud-native environments. They are a remote-first, high-growth company with a collaborative culture.
Developing standards, infrastructure, and automation for dashboards, alerts, and monitors as code.
Partnering with development teams to establish production readiness and operational readiness.
Building tooling to automate observability and operational workflows, eliminating manual toil.
Glia is the #1 Banking AI platform, empowering community and regional financial institutions with an AI workforce. The company is trusted by over 700 banks and credit unions and has a remote-first culture with offices in Estonia.
Implement Astronomer’s software and services in the core of some of the world’s largest businesses and organizations.
Guide our largest and most complex customers in their Apache Airflow journeys.
Act as the core interface between the Customer, Sales, and Product to ensure that the broader solution around the platform is solving pain points and bringing value to customers.
Astronomer empowers data teams with their DataOps platform Astro, powered by Apache Airflow. They are trusted by over 800 enterprises and foster a culture of diversity and equal opportunity.
Design and architect enterprise observability solutions using cloud-native technologies and OpenTelemetry.
Deliver technical demonstrations, proof-of-concepts, and architecture sessions to showcase product value.
Support enterprise sales cycles by partnering with account teams and advising on best practices.
The company specializes in modern observability solutions for cloud-native environments. It is a high-growth technology company with a collaborative, fast-paced culture emphasizing ownership and impact.