Serve as the primary contact for client billing inquiries via phone and email, providing prompt, personalized support.
Manage the billing inbox and phone line, ensuring all inquiries are addressed within service standards.
Take ownership of each inquiry through resolution, collaborating with team members and recommending process improvements.
Paychex provides payroll, benefits, and HR services to businesses, supporting clients with reliable and accurate solutions. It is a large, established organization that values collaboration, client service, and professional growth.
Prepare, review, and process accurate customer invoices and billing records.
Research billing discrepancies, resolve routine issues, and escalate complex concerns.
Collaborate with Finance, Operations, Support, and Sales to answer billing questions and improve processes.
Roadie is a logistics and delivery platform that helps businesses manage modern retail delivery with unmatched coverage and flexibility. As a UPS company, it operates a network of more than 310,000 independent drivers across the U.S., reaching 97% of households.
Respond to inbound customer calls and resolve service problems promptly.
Analyze contracts, invoices, and billing issues to address client needs and process adjustments.
Partner with internal teams and track activity in Salesforce to ensure client needs are met.
Smarsh provides digital communications compliance and intelligence solutions to regulated organizations. With over 6,500 customers and consistent growth, it has been recognized as a fastest-growing American company and a best place to work.
Own complex billing and contract cases for Mid-Market and Commercial accounts, from first report to confirmed fix.
Reconstruct billing errors across contracts, order forms, and systems, and drive Billing Support, Sales Ops, and Finance to execute fixes.
Tag root causes on every case, coach CSMs and AEs on complete requests, and deliver monthly readouts to process owners.
Samsara is the pioneer of the Connected Operations Cloud, a platform that helps organizations harness IoT data to improve safety, efficiency, and sustainability of physical operations. Samsara is a recently public company with a hyper-growth culture, empowering employees with autonomy and support to make an impact.
Manage customer supplier onboarding, purchase orders, and procurement portal setup.
Resolve customer billing inquiries, reconcile accounts, and process corrections.
Support collections, month-end reporting, and maintain documentation.
DNAnexus is the enterprise platform for precision health, providing a cloud platform that centralizes multimodal omics data to accelerate personalized medicine. The company is backed by $200M in financing and is an ambitious, supportive team with diverse backgrounds.
Perform billing and collection accounting, including account reconciliation, invoicing, and letters of credit.
Interact with internal departments, attorneys, and customers to resolve disputes and collect outstanding balances.
Analyze account activity and identify cash flow opportunities while providing prompt, professional service.
Liberty Mutual is a global insurance company offering a wide range of insurance products and services. The company values inclusion, employee well-being, and professional development, fostering a supportive culture for its workforce.
Collaborate with clients to resolve billing discrepancies and establish customer subscriptions and pricing within NetSuite.
Analyze and interpret operational data to identify the necessity for procedural updates and improvements.
Produce and present detailed billing reports while reviewing customer contracts and validating pricing.
Cision is the global leader in consumer and media intelligence, engagement, and communication solutions, equipping PR, marketing, and social media professionals with tools to excel. With over 75,000 companies using its products, including 84% of the Fortune 500, Cision fosters an inclusive culture where diversity and innovation thrive.