Responsible for the successful delivery of ServiceNow's solutions and services in a client consulting environment. Key member of the overall implementation project team and expected to deliver thought leadership with deep subject matter expertise related to ServiceNow product capabilities and complimentary technologies. Advise customers on how to take advantage of the ServiceNow Platform capabilities to improve their business processes.
Design and implement end-to-end ServiceNow solutions across multiple platforms and modules. Collaborate with stakeholders to define the architectural vision and roadmap for ServiceNow implementations. Provide technical leadership and guidance to development teams.
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Lead the design and implementation of comprehensive ServiceNow solutions.
Guide the architectural vision and governance of the ServiceNow environment.
Optimize platform performance and mentor development teams.
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Responsible for helping customers establish a technical foundation in the ServiceNow Platform and design solutions that improve outcomes.
Guides ServiceNow, partner, and customer employees on the engagement team to provide a solution on a technical architecture designed for long-term success.
Works with the customer across executive, platform owner, enterprise architects, and development teams during the selling, structuring and implementation of solutions
ServiceNow is a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®.
Design end-to-end ServiceNow solutions across modules such as ITSM, ITOM, HRSD, SecOps, SPM, CSM, and Creator Workflows. Define and maintain the platform’s technical architecture roadmap in alignment with business goals and enterprise standards. Collaborate with business units, product owners, and developers to translate business needs into technical solutions.
ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®.
Be the process expert for HR, Workplace/Facility and/or Legal departments using ServiceNow products and ServiceNow best practices focused on configuration vs. customization, to drive business outcomes
Driving HR, Workplace/Facility and/or Legal-specific process definition, re-engineering, improvement and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders
Lead customers in their efforts to take advantage of the ServiceNow Solution’s standard capabilities in their efforts to improve their processes
ServiceNow is a global market leader bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Their intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
This Solution Architect consults with customers on implementing ServiceNow's OT solutions based on leading practices, accelerating and driving customer business outcomes. The role requires focus on solving customer challenges, providing support during sales cycles and direct engagements. They will bring architectural guidance, business acumen, and deep product expertise to our customers and partners.
ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®.
A Business Process Consultant (BPC) for ServiceNow is a functional and process expert consulting with customers and guiding them in transitioning business requirements to configuration requirements. Driving HR, Workplace/Facility and/or Legal-specific process definition, re-engineering, improvement and gap analysis of current/future-state processes. Lead customers in their efforts to take advantage of the ServiceNow Solution’s standard capabilities in their efforts to improve their processes.
ServiceNow is a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®.
Collaborate with senior stakeholders to align on strategic goals, document requirements, and lead more complex implementations. Analyze current processes and workflows to identify improvement areas, define measures to evaluate improvement using the ServiceNow platform, and share insights with product teams. Coach and mentor junior team members on solutioning, building expertise, and project challenges as they arise.
ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®.
Provide architectural guidance, technical governance, and best practices to customers.
Align ServiceNow solutions with business strategy by building strong relationships with customer technical and business leaders.
Ensure customers leverage leading practices around instance strategy, technical governance, core data, integrations and the overall technical health of the platform.
ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®.
Convince customers to take advantage of the ServiceNow IT Operations Management suite to solve business and technical problems.
Inspire with an innovative mindset providing guidance on the future of our ITOM solutions.
Qualify, scope, plan and deliver customer facing activities such as presentations, demos and proof of concepts.
ServiceNow is a global market leader bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Their intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to improve their work.
The Customer Outcomes Platform Architect is an advisory role, responsible for helping customers establish a strong technical foundation in the ServiceNow Platform and design solutions that drive business outcomes. This role interfaces with the customer across executive, platform owner, enterprise architects and development teams during the selling, structuring, and implementation, and on-going operations related to of ServiceNow solutions. An ideal candidate will have experience working as an enterprise architect with a successful track record in management consulting, (professional services firms or cloud software company), focused on technology strategy, governance, data and solution design.
ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®.
Partner with customer executives to uncover pain points and demonstrate the transformative potential of the ServiceNow platform.
Drive enterprise architecture and design engagements that align ServiceNow capabilities with strategic customer initiatives.
Shape and communicate a compelling vision that connects customers’ business strategies with the ServiceNow enterprise AI platform.
ServiceNow is a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Their intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
Provides business and/or technical leadership with Consultants, Customers, and Partners.
Leading and growing a team of experts who consult, implement, and configure the ServiceNow Technology Workflows products.
Support services sales teams in sales pursuits, to ensure the accurate solution and scope are being proposed
ServiceNow's technology makes the world work for everyone, and their people make it possible. With more than 7,700+ customers, they serve approximately 85% of the Fortune 500, and are proud to be one of FORTUNE 100 Best Companies to Work For and World's Most Admired Companies.
Drive architecture for complex initiatives across Marketing, Sales, and Partner domains. Own and drive the architecture strategy, guiding solution design. Collaborate with product managers and engineering teams to translate business needs into scalable technology solutions.
ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®.