Own the development, delivery, and continuous improvement of Member Experience training programs for the global BPO partner network.
Lead training strategy execution including partner onboarding, upskilling, and ensuring readiness for new site launches and major product or policy changes.
Utilize performance data to identify gaps, prioritize training interventions, and collaborate with cross-functional teams to align training with operational goals.
Oura creates award-winning health technology products, primarily the Oura Ring, to empower individuals to understand and improve their health through daily insights. The company is a growing, mission-driven organization focused on employee well-being and fostering an inclusive environment for a global team.
Lead daily performance of frontline teams, ensuring quality and service standards.
Drive employee development through coaching, mentoring, and continuous feedback.
Collaborate cross-functionally to resolve operational issues proactively.
Carenet Health delivers seamless member experiences through frontline teams. They are committed to creating an inclusive environment for all employees.
Build and lead a fast‑paced, compliant contact center of inside sales professionals dedicated to informing and supporting Healthcare Professionals.
Own forecasting, analytics, performance optimization, process excellence, workforce strategy, sales enablement infrastructure, incentive design input, omnichannel coordination, and technology stack maturity for the Inside Sales team supporting healthcare professionals.
Partner with Analytics to prioritize deciles/segments, allocate books of business, and continuously refine territories, scripts, and digital sales aids based on conversion signals.
CareTria is dedicated to informing and supporting Healthcare Professionals through high-quality outbound engagement. We are an equal opportunity employer that offers a comprehensive benefits package.
LMI is a digital solutions provider dedicated to accelerating government impact with innovation and speed. They bring commercial-grade platforms and mission-ready AI to federal agencies. With a focus on agility and collaboration, LMI serves the defense, space, healthcare, and energy sectors.
Driving Operational Excellence: Provide continuous, actionable feedback to ensure external teams consistently hit or exceed crucial quality targets and SLAs.
Enabling Seamless Product Launches: Guarantee BPO agents are experts on our newest features by spearheading training for all product roll-outs.
Elevating Global Workflows: Act as the vital link between internal teams and external partners to transition processes, identify bottlenecks, and drive improvements.
Owner.com offers an AI growth system tailored for local restaurants, continuously enhancing SEO, marketing, and online ordering to boost first-party orders. With a team in the low hundreds, they attract top talent from successful SMB software companies and maintain a remote-first, global culture.
Own and drive the Training and QA roadmap, balancing near-term operational needs with longer-term capability building across the organization.
Design and implement scalable onboarding programs, including curriculum development, certification frameworks, and role-based learning paths for new hires.
Define and operationalize a centralized QA framework across all support channels (e.g., messaging, email, voice), including scorecards, audit methodologies, and calibration processes.
Ro is a direct-to-patient healthcare company with a mission of helping patients achieve their health goals by delivering the easiest, most effective care possible. Since 2017, Ro has helped millions of patients and is consistently recognized as a top workplace.
Oversee day‑to‑day clinical operations for UM, CM, and DM teams.
Ensure operational workflows meet productivity, quality, and turnaround time expectations.
Partner with the VP of Care Management on operational priorities and process improvements.
Personify Health created the first and only personalized health platform bringing health plan administration, holistic wellbeing solutions, and comprehensive care navigation together in one place. It serves employers, health plans, and health systems with data-driven solutions that reduce costs while actually improving health outcomes.
You will coach your team, ensuring they have the tools and a clear direction.
You are the primary decision-maker, spotting problems before they become a crisis, and fixing them.
You connect big-picture goals with the actual work, ensuring consistency and continuous improvement.
Eneba is building an open, safe, and sustainable marketplace for gamers. Their marketplace supports close to 20m+ active users and provides trust and safety.