Own the development, delivery, and continuous improvement of Member Experience training programs for the global BPO partner network.
Lead training strategy execution including partner onboarding, upskilling, and ensuring readiness for new site launches and major product or policy changes.
Utilize performance data to identify gaps, prioritize training interventions, and collaborate with cross-functional teams to align training with operational goals.
Manage day-to-day BPO vendor performance, workforce outcomes, and serve as the primary escalation point for Customer Care operations.
Own learning and development, including designing training content, onboarding programs, and maintaining the knowledge base for frontline teams.
Drive quality and continuous improvement by analyzing performance data, building operational reports, and implementing targeted interventions.
Evermore is a technology company that administers Smart Benefits to connect people to health-related products and services through partnerships with payers and retailers. It is a Series B stage startup backed by leading venture capital firms, with a remote-first, distributed workforce focused on collaboration, transparency, and innovation.
Own and drive the Training and QA roadmap, balancing near-term operational needs with longer-term capability building across the organization.
Design and implement scalable onboarding programs, including curriculum development, certification frameworks, and role-based learning paths for new hires.
Define and operationalize a centralized QA framework across all support channels (e.g., messaging, email, voice), including scorecards, audit methodologies, and calibration processes.
Ro is a direct-to-patient healthcare company with a mission of helping patients achieve their health goals by delivering the easiest, most effective care possible. Since 2017, Ro has helped millions of patients and is consistently recognized as a top workplace.
Design, build, and run learning programs that support employee development across all levels.
Conduct regular learning needs assessments by partnering with team leads to identify skill gaps.
Develop and maintain a scalable learning infrastructure, including a learning management system.
Orcrist is building a next generation data intelligence platform using cutting-edge technologies. They provide solutions to empower their clients to take decisive actions in complex environments, supporting competitiveness, safety, and resilience.
Scale a clinical training program tailored for virtual clinicians.
Help design engaging, evidence-based training materials, including presentations, manuals, videos, and e-learning modules.
Implement processes for competency assessments, skills validation, and continuing education.
Sprinter Health aims to dramatically expand access to healthcare by reimagining the patient experience, delivered at home and powered by technology for scale. They are building the technology and clinical services platform to make preventive, connected healthcare accessible for everyone in the US, with a team of technologists, clinicians, and operators.
Create meaningful, practical, and scalable learning experiences for the Revenue Sales organization.
Develop and deliver training programs, collaborating with Revenue leaders and Enablement team members.
Drive strategies that amplify Human Interest's mission to make retirement accessible to all.
Human Interest aims to provide retirement benefits to all workers by making it affordable and accessible for small and medium-sized businesses to offer retirement plans. They're a high-growth fintech company backed by investors like BlackRock, TPG, and SoftBank.
Own the end-to-end development of training materials, curricula, and learning assets.
Facilitate engaging, effective training sessions across our fully remote team.
Partner with PAC Leadership to identify and act on emerging training needs.
Sono Bello is a cosmetic surgery specialist, with 185+ board-certified surgeons who have performed over 300,000 procedures. They foster a dynamic and high-energy work environment where every team member can make a difference.
Lead the strategy, design, governance, and optimization of sales learning content, curricula, and systems.
Design engaging, learner-centered experiences across multiple modalities, applying adult learning principles and instructional design best practices.
Manage daily LMS administration, including course setup, learning paths, enrollments, course structure, and learner-facing presentation.
Experian is the world's leading global information services company. They empower consumers and clients to manage their data with confidence during life's big moments. Experian has 20,000 people operating across 44 countries, investing in new technologies and ideas to help clients maximize every opportunity.
Driving Operational Excellence: Provide continuous, actionable feedback to ensure external teams consistently hit or exceed crucial quality targets and SLAs.
Enabling Seamless Product Launches: Guarantee BPO agents are experts on our newest features by spearheading training for all product roll-outs.
Elevating Global Workflows: Act as the vital link between internal teams and external partners to transition processes, identify bottlenecks, and drive improvements.
Owner.com offers an AI growth system tailored for local restaurants, continuously enhancing SEO, marketing, and online ordering to boost first-party orders. With a team in the low hundreds, they attract top talent from successful SMB software companies and maintain a remote-first, global culture.
Design and develop scalable training programs using instructional design best practices.
Create and deliver role-based enablement content, including certifications & sales materials.
Partner with stakeholders to translate needs into effective learning solutions and improve programs.
Maleda Tech is seeking an experienced Enablement Program Manager to support the development and execution of high-impact training and enablement initiatives. They operate within a fast-paced, global environment.
Serve as the primary Project Manager for Global (Non US) Clinical Training and Programming
Develop and implement a Global Clinical Training and Programming strategy that is sustainable for continued growth
Work closely with large Jumbo customers to consult on Training and Programming planning, including partnering with internal stakeholders to consult, manage and advise customers.
Spring Health is on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. They partner with over 450 companies and provide care for 10 million people.
Lead the design and development of innovative learning materials.
Deliver virtual training sessions with excellence, adapting delivery style for diverse audiences.
Lead internal L&D projects, including the design, implementation, and evaluation of enterprise learning programs.
We are dedicated to building a diverse culture where everyone has the support they need to achieve their career goals. We offer an innovative workplace and a culture that fosters camaraderie, teamwork and work-life balance.
Build and maintain training modules covering campaign strategy, client asset creation, and AI-powered workflow tools
Develop playbooks and reference guides AMs can use day-to-day
Create assessments to track learning and readiness before AMs take on client work independently
Wishpond Technologies, founded in 2009, provides digital marketing solutions targeted at small businesses through its cloud-based platform. Wishpond serves over 3,000 customers and has a rapidly growing global headcount.
Develop deep knowledge of the future-state methodology foundations and current Kinaxis applications.
Drive and own the definition of the ‘People Upskilling’ journey within the PS methodology.
Design and deliver blended learning experiences that are engaging, inclusive and aligned to Kinaxis’ standards.
Kinaxis is a global leader in modern supply chain orchestration, powering complex global supply chains and supporting the people who manage them. They have grown to become a global organization with over 2000 employees around the world and are winners of several Top Employer awards globally.
Facilitate onboarding programs and new hire training for Operations team members across multiple operational functions
Deliver ongoing learning sessions and skill development programs for tenured employees
Create engaging, inclusive learning environments that promote knowledge retention, participation, and skill development
Kin simplifies homeowners' lives, especially in areas with climate risks and rising costs. They provide smarter homeowners insurance and aim to expand to cover all homeowner needs, utilizing data, technology, and support. Kin is a remote-first company with employees across 35+ states.
Own the design and facilitation of the CHW onboarding and ongoing training focused on member engagement, care coordination, documentation, and community resource navigation grounded in best practices and industry standards
Create and maintain training materials (scripts, role plays, workflows, and field guides) that reflect real CHW scenarios and support consistency across the team
Partner with CHW managers and field teams to identify gaps, gather feedback, and continuously improve training based on member needs, program goals, and performance data
Zócalo Health is a tech-enabled, community-oriented primary care organization. They serve people who have historically been underserved by the one-size-fits-all healthcare system, partnering with health plans, providers, and community organizations. Founded in 2021, and backed by leading healthcare and mission-aligned investors, they are scaling rapidly across states and populations.
Serve as the primary point of contact for operational and implementation questions from country teams.
Develop deep fluency in Khan Academy products and translate product changes into clear, actionable guidance for country teams.
Work closely with Product, Engineering, Data, Legal, and Marketing teams to unblock country needs.
Khan Academy is a nonprofit with the mission to deliver a free, world-class education to anyone, anywhere. Our team includes people from academia, traditional/non-traditional education, big tech companies, and tiny startups. They value diversity, equity, inclusion, and belonging as necessary to achieve their mission and impact the communities they serve.
Lead end-to-end people programs such as structured onboarding, manager development, and engagement initiatives.
Design and evolve program-level learning and change solutions by diagnosing organizational challenges using qualitative and quantitative insights.
Drive program adoption, measure effectiveness through defined metrics, and translate insights into actionable improvements.
SimSpace is an AI Proving Ground platform that enables organizations to train, test, and outmaneuver adversaries in realistic cyber environments. The company, founded by experts from U.S. Cyber Command and MIT Lincoln Laboratory, has a human-centered culture focused on continuous learning, professional growth, and internal mobility.
Partner cross-functionally with subject matter experts to develop curriculum, training plans, job aids, videos, and necessary training materials for clinical and non-clinical teams
Assist with onboarding tasks and help develop best practices to optimize our onboarding process
Directly present training content for different audiences
Imagine Pediatrics is a tech-enabled, pediatrician-led medical group that reimagines care for children with special health care needs. They deliver 24/7 virtual-first and in-home medical, behavioral, and social care, working with families, providers, and health plans.
Design, lead and continuously improve the client experience program across all Partner Hospitals.
Build scalable programs that shape every touchpoint in the client journey, from first contact to long-term loyalty.
Serve as a strategic partner to Hospital Directors and clinical leadership, using data and field insight to close gaps.
Veritas Veterinary Partners offer exciting career opportunities in state-of-the-art facilities across the U.S. They specialize in supporting Specialty and Emergency care hospitals, aligning with your unique goals and medical standards, and are committed to their patients’ well-being.
Oversee trainer workloads and resourcing to ensure balanced, efficient and timely course delivery.
Lead, coach and support trainers through performance management, regular 1:1s and ongoing capability development.
Maintain a high-quality, consistent student experience by monitoring delivery, feedback and implementing improvements.
Monarch Institute is a leading Australian Registered Training Organisation (RTO 22530) delivering flexible, online qualifications designed for real-world success. They have partnered with industry to create practical, job-ready courses across business, finance, marketing, IT and project management.