Own the quality, consistency, and effectiveness of the CareMessage experience across customers, partners, and grant-funded programs.
Ensure that customers and ecosystem partners are successfully onboarded, engaged, supported, and enabled to realize value from the platform.
Lead multiple customer-facing functions and programs, including Professional Services, Customer Success across segments, Workforce Enablement, Partner Success.
CareMessage is dedicated to advancing health equity. They focus on scaling its CX function non-linearly—growing our ability to serve more customers per team member through thoughtful use of digital engagement, AI-augmented workflows, and scalable enablement infrastructure.
Own the end-to-end performance of Ro’s onshore Member Experience organization.
Lead, coach, and develop frontline leadership, setting clear expectations for performance.
Establish and evolve the operating model for Ro’s internal care organization.
Ro is a direct-to-patient healthcare company with a mission of helping patients achieve their health goals by delivering the easiest, most effective care possible. Ro is the only company to offer nationwide telehealth, labs, and pharmacy services, employing a vertically integrated platform to provide an end-to-end healthcare experience.
Translate go-to-market strategy into measurable behavior change.
Drive the strategy, development, and execution of enablement programs that improve the performance of Account Managers and Customer Support teams.
Build scalable systems that support onboarding, product adoption, and ongoing skill development.
ChowNow is a leading player in off-premise restaurant technology, helping owners focus on serving great food by offering solutions across the entire digital dining experience. They support over 20,000 restaurants across North America and they’re committed to helping local restaurants thrive in the digital economy.
Design, build, launch, and oversee an exclusive in-house clinical training program for new graduate DVMs, creating structured pathways for General Practice, Emergency, and Urgent Care.
Provide structured mentorship and clinical development through case reviews, surgical debriefs, and coaching to support clinical decision-making, surgery, and client communication.
Travel to support in-field training, facilitate wet labs, and ensure program adoption while tracking key metrics like time to productivity, surgical competency, and retention of early-career DVMs.
Alliance Animal Health is a private equity-backed service organization that operates as a majority owner and business partner to veterinary practices across the US, providing business solutions like HR, finance, and operations. The company emphasizes a collaborative culture with core values of Passion, Engagement, Trust, and Service, and exists to support its partner hospitals without disrupting their medical autonomy.
Lead the Program Optimization team, setting strategic direction and performance goals.
Design and implement repeatable, high-value program architectures for client onboarding.
Serve as the consulting expert for key clients, translating their needs into optimized program implementations.
Freenome is working to detect cancer early using a routine blood draw. We value diversity and strive to create an inclusive, equitable environment for our employees.
Create meaningful, practical, and scalable learning experiences for the Revenue Sales organization.
Develop and deliver training programs, collaborating with Revenue leaders and Enablement team members.
Drive strategies that amplify Human Interest's mission to make retirement accessible to all.
Human Interest aims to provide retirement benefits to all workers by making it affordable and accessible for small and medium-sized businesses to offer retirement plans. They're a high-growth fintech company backed by investors like BlackRock, TPG, and SoftBank.
Scale a clinical training program tailored for virtual clinicians.
Help design engaging, evidence-based training materials, including presentations, manuals, videos, and e-learning modules.
Implement processes for competency assessments, skills validation, and continuing education.
Sprinter Health aims to dramatically expand access to healthcare by reimagining the patient experience, delivered at home and powered by technology for scale. They are building the technology and clinical services platform to make preventive, connected healthcare accessible for everyone in the US, with a team of technologists, clinicians, and operators.
Own the clinical education and practitioner enablement strategy for treatment planning.
Translate emerging clinical research into clear, actionable insights for practitioners.
Build scalable education frameworks that support practitioner decision-making and prescribing behavior.
Fullscript is an industry-leading health technology company on a mission to help people get better by creating a platform that powers every part of care. More than 125,000 practitioners use Fullscript and over 10 million patients rely on them to stay connected to their care plans and follow through on treatment.
Maintain a centralized, real-time view of all active Client Ops programs.
Translate ambiguous problems into structured proposals, decision documents, and execution plans.
Serve as the Directly Responsible Individual for initiatives that cut across teams.
Wrapbook is a smart, intuitive platform that makes production payroll and accounting easier, faster, and more secure. They provide a unified payroll platform that seamlessly connects your entire team—production, accounting, cast, and crew—all in one place.
Define and evolve LED vision, strategy, and operating model; translate strategy into a prioritized roadmap that drives GTM OKRs.
Lead, coach, and develop a cross-functional team to deliver high-quality outcomes at scale.
Partner with GTM leadership, SMEs, and cross-functional teams to align on goals and deliver initiatives such as QLPs, onboarding, certifications, and partner enablement.
Zscaler accelerates digital transformation to ensure customers can be more agile, efficient, resilient, and secure. They are an AI-forward enterprise, leveraging the world’s largest security data lake to power their cloud-native Zero Trust Exchange platform and believe in transparency and value constructive, honest debate.
Responsible for driving best-in-class client outcomes through strategic leadership of client services and revenue cycle operations.
Ensures delivery of “white glove” service while optimizing end-to-end revenue cycle performance, client satisfaction, and financial results.
Owns the client experience, operational performance, and growth across assigned service lines, partnering cross-functionally to deliver consistent, high-quality outcomes.
Ventra Health is a business solutions provider for facility-based physicians practicing anesthesia, emergency medicine, hospital medicine, pathology, and radiology. Focused on Revenue Cycle Management, Ventra partners with private practices, hospitals, health systems, and ambulatory surgery centers.
Provide clinical expertise during complex sales cycles, addressing clinical objections.
Collaborate with internal measurement and data teams to develop end-to-end analytics models.
Develop compelling case studies and sales collateral that highlight data-driven clinical impact.
DrFirst empowers providers and patients to achieve better health through intelligent medication management. They improve healthcare workflows and help patients start and stay on therapy with end-to-end solutions. They have over 420,000 prescribers, 71,000 pharmacies, 270 EHRs and health information systems, and over 2,000 hospitals in the U.S.
Own and drive the Training and QA roadmap, balancing near-term operational needs with longer-term capability building across the organization.
Design and implement scalable onboarding programs, including curriculum development, certification frameworks, and role-based learning paths for new hires.
Define and operationalize a centralized QA framework across all support channels (e.g., messaging, email, voice), including scorecards, audit methodologies, and calibration processes.
Ro is a direct-to-patient healthcare company with a mission of helping patients achieve their health goals by delivering the easiest, most effective care possible. Since 2017, Ro has helped millions of patients and is consistently recognized as a top workplace.
Productable is a software and services company helping organizations make better investment decisions using a portfolio approach. They're in the early stages with a lean team and currently serve the DOW.
Set the vision and strategic plan for the CX Services organization, with a focus on product adoption, customer outcomes, and business growth.
Architect and improve the post-sales customer experience by defining scalable lifecycle programs, engagement models, and customer success practices.
Lead the design, launch, and ongoing iteration of new and existing service offerings, including paid success plan approaches aligned to company goals.
GitLab is the intelligent orchestration platform for DevSecOps. They enable organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. GitLab has more than 50 million registered users and more than 50% of the Fortune 100 trust them. The company embraces AI, values knowledge exchange, and fosters a high-performance culture.
Drive adoption of use cases, helping customers quantify business value.
Form strategic relationships with stakeholders to understand objectives and roadmaps.
Act as the voice of the customer, driving enhancements with product teams.
Seismic provides a sales enablement platform that helps sales and marketing teams deliver engaging experiences and close more deals. They are committed to providing benefits and perks for the whole self and have fair and equitable compensation practices.
Oversee customer implementations, ensuring delivery aligns with forecasts and meets commitments.
Lead and scale a team of delivery professionals, mentoring the next generation of leadership.
Build strong relationships with stakeholders and operate as the senior-level escalation point.
LeanTaaS creates software solutions, combining lean principles, predictive and prescriptive analytics, and machine learning to transform hospital and infusion center operations. The company has raised more than $300 million and has been named among the top 100 AI companies in the world.
Design, implement, and sustain enterprise learning programs.
Strengthen leadership pipeline and support exceptional client service.
Translate business strategy into scalable development programs.
Precision Medicine Group is the first global precision medicine clinical research services organization, purpose-built to improve the clinical research and development process for new therapeutics. Their novel approach integrates clinical operations excellence, with laboratory expertise, and advanced data sciences to inform every step.
Deliver Results: Ensure team members achieve their sales goals and operate as a General Manager, being responsible and accountable for your team and book of business.
Develop High-Performance Team: Oversee talent management and succession planning, ensuring the success of new hires and establishing a coaching and feedback culture.
Delight Customers: Drive executive engagement, create clear strategy to guide repeatable success, and champion the "voice of the client".
Experian is a global data and technology company, powering opportunities for people and businesses around the world. As a FTSE 100 Index company, they have a team of 22,500 people across 32 countries and their corporate headquarters are in Dublin, Ireland. They invest in people and new advanced technologies to unlock the power of data.
Translate client needs and business goals into learning strategies.
Build clear learning outcomes and facilitator guides.
Design assessments and project-based evaluation approaches.
ALX Africa, a non-profit organisation under the ALX Foundation, aims to unlock the potential of Africa's digital future. They bridge the digital divide, upskill and re-skill talent, and create a generation of innovative leaders, now operating independently from Sand Tech Holdings with hubs in 8 cities across Africa.