Source Job

• Manage daily support operations across inbound channels to ensure service levels and satisfaction targets are achieved.
• Coach and mentor team leads, conduct quality reviews, and drive continuous improvement initiatives.
• Monitor workforce management metrics, handle escalations, and maintain operational efficiency.

The company specializes in customer support and client satisfaction management, seeking to enhance service quality. It fosters a collaborative and growth-oriented culture with remote work opportunities and a focus on team development.

• Provide professional support for customer bookings, inquiries, and service requests.
• Coordinate and track services from start to finish, maintaining accurate records.
• Deliver excellent customer experiences and escalate complex issues as needed.

AmazingCo creates unique experiences like mystery picnics and weekend getaways, helping clients worldwide build lasting memories. The company values great service and teamwork, with a growing global staff dedicated to innovation and customer satisfaction.

• Assist clients with booking requests, scheduling, and reservation coordination.
• Communicate with clients via email, phone, and messaging platforms to provide updates and support.
• Accurately enter, update, and maintain client information and booking details.

Destination Knot is a client-focused coordination and services company that supports individuals and families with planning, scheduling, and reservation-related needs. We prioritize organization, responsiveness, and a high standard of client experience across every interaction.

• Own the complete post-sales customer journey, including onboarding, relationship management, and ongoing support.
• Guide customers through complex workflows and coordinate between customers, design teams, and production partners.
• Manage a portfolio of accounts, identify growth opportunities, and proactively resolve issues.

The company is a partner organization that helps customers navigate custom product development journeys. They operate in a fully remote, global environment with a collaborative culture focused on customer success and innovation.

• Coordinate scheduling and reservation requests for clients, ensuring accuracy and completeness.
• Maintain client records and communicate professionally via email, phone, and online platforms.
• Provide general administrative support and follow established workflows to ensure smooth service delivery.

Deidre is a company that assists with coordinating schedules, managing reservations, and supporting client experiences in a remote environment. The company offers a supportive and collaborative team environment with opportunities for growth and advancement.

• Act as the primary point of contact for clients, ensuring timely and accurate delivery of legal entity management services.
• Maintain accurate records, monitor legal compliance, and coordinate with internal teams and external service providers.
• Develop client relationships, provide guidance on best practices, and support the development of new services.

HSP Group is the premier provider of global expansion services, helping companies simplify international operations. With a focus on scale-up organizations and innovative technology firms, HSP is positioned as a trusted global partner, offering a comprehensive suite of services across legal entity setup, HR, payroll, compliance, tax, and advisory.

• Coordinate recruitment delivery operations and maintain accurate client requirements and trackers.
• Work closely with recruiters and clients to ensure timely candidate delivery and interview scheduling.
• Support process improvements and maintain operational visibility across international teams.

They specialize in technology recruitment, coordinating recruitment operations for global clients. They are a fast-growing organization with a supportive and collaborative remote work culture.

• Coordinate travel-related services based on client needs and preferences.
• Manage communication to ensure details, updates, and confirmations are delivered clearly.
• Organize timelines, schedules, and service components for accuracy.

We are a travel services company that coordinates travel-related services and client requests. Our team is supportive and team-oriented, offering fully remote work flexibility.

• Provide professional customer support through phone, email, and other communication channels.
• Maintain accurate customer and financial records and assist with billing, reconciliation, and payment processing.
• Collaborate with internal teams to resolve customer and operational matters and identify opportunities for improvement.

• Support daily property management operations, including customer inquiries, rentals, and billing.
• Maintain accurate records, coordinate move-ins/outs, and manage delinquent accounts.
• Create and improve SOPs, prepare reports, and identify process improvements.

This partner company manages a growing portfolio of properties. They are looking for a remote coordinator to support daily operations and customer service.

• Provide positive and welcoming responses to client communications via phone and email.
• Coordinate service tickets, dispatch onsite resources, and monitor workflow to ensure timely completion.
• Triage tickets, audit completed work, and follow up on client updates using ConnectWise.

Intelligent Technical Solutions is a managed service provider offering IT support and services to clients. The company values cultural fit and provides a remote work environment with comprehensive benefits.

• Manage calendars, meetings, and executive scheduling.
• Respond to client inquiries via email and video meetings.
• Manage client payments, subscriptions, and billing follow-up.

Marbel provides executive assistant services to support business operations. The company offers a remote work environment and focuses on growth opportunities for its employees.

• Provide technical support and troubleshooting for Lone Wolf's Back Office product via email, phone, and chat.
• Log details of support sessions and challenges in the ticketing system, managing your own case workload.
• Apply accounting knowledge and interpersonal skills to diagnose, resolve, and escalate customer issues.

Lone Wolf simplifies real estate transactions by providing a digital lead-to-close experience for agents, brokers, and their consumers. With over 30 years in the industry, they value diverse talent and embrace individuality to enrich their organization.

• Support the leadership team in streamlining daily operations and client communication.
• Receive comprehensive training and onboarding, with no prior VA experience required.
• Enjoy a flexible, remote work environment with opportunities for mentorship and career growth.

Prime Banchan LLC is a well-established human resource and recruitment services firm located in Winter Garden, Florida, USA, focusing on investment management and financial planning. The company is governed by the Florida Department of State and offers a collaborative, growth-oriented environment.

• Monitor agent performance in quality, productivity, and attendance with a focus on QA scores above 9%.
• Provide frequent coaching based on QA feedback, metrics, and ticket observations.
• Handle escalations, maintain coaching logs, and ensure schedule adherence.

Clipboard operates an app-based marketplace connecting healthcare professionals with workplaces needing staff. Founded in 2016, the remote-first team of over 1,000 has been profitable since 2022 and is a top Y-Combinator company.

• Coordinate scheduling requests, appointments, and reservations with accuracy.
• Maintain detailed calendars and client records, ensuring clear communication via email and phone.
• Provide general administrative support and collaborate with internal teams to meet scheduling needs.

Georgia Deidre is a company focused on scheduling and coordination services. It operates with a small, supportive team that values flexibility and growth in a remote environment.

• Own the full customer lifecycle for mid-market and enterprise accounts, from onboarding to long-term retention.
• Build strong relationships with stakeholders, acting as a trusted advisor and driving value.
• Collaborate with internal teams and leverage AI tools to improve efficiency and customer outcomes.

The company helps organizations build and manage international teams with confidence. It is a global, remote-first environment with a focus on innovation and collaboration.

• Manage inbound and outbound client calls, screen and route calls, and follow up with clients.
• Handle email communications, prepare agency communications, and maintain organized email records.
• Perform CRM and database cleanup, update client information, and support pipeline management.

A&I Insurance is an insurance agency that provides client communications, administrative tasks, and database maintenance to support financial planning services. The agency is growing and offers a flexible work-from-home arrangement with a professional work environment and supportive leadership.

• You will manage and activate a large portfolio of partner accounts through digital-first engagement strategies.
• You will serve as the primary contact for unassigned partners, handling inquiries and maintaining relationships via email and CRM.
• You will identify high-potential partners and coordinate handoffs while maintaining accurate data and improving processes.

• Serve as the primary point of contact for clients, building long-term relationships and driving product adoption.
• Analyze client workflows and provide best-practice recommendations to optimize product usage and ROI.
• Collaborate with internal teams to share client insights and support broader business objectives.

Rechat provides an all-in-one software platform for real estate professionals, integrating the buying and selling process to boost efficiency and brand consistency. The company fosters a diverse, inclusive, and collaborative culture, operating as a growing startup with a remote team.