Serve as the technical expert in optimizing and leveraging ServiceNow best practices with a strong focus on configuration versus customization.
Support the engagements efforts such as specific process definition, re-engineering, improvement and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders, for these specific solutions and domains
Advise customers in their efforts to take advantage of the ServiceNow Solution’s standard capabilities in their efforts to improve their processes
Educate others about the ServiceNow platform by creating white papers and other materials that can be shared with our ServiceNow community.
Be the technical expert on the ServiceNow platform, while advising customers on leveraging configurations vs. Customizations.
Support the engagements efforts for Manufacturing-specific process definition, re-engineering, improvement and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders
ServiceNow is a global market leader that brings innovative AI-enhanced technology to over 8,100 customers. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
Configuring ServiceNow Platform based on leading practices to provide a solution that achieves customer outcomes.
Participating in workshops with customers to assess current processes and establish future-state processes.
Designing and delivering ServiceNow solutions with a technical architecture designed for long-term success.
Veza is the pioneer in identity security, purpose-built to answer the fundamental question enterprises face: who can and should take what action on what data. Founded in 2020 and headquartered in Redwood City, California, Veza is now part of the ServiceNow family, with the acquisition closing in March 2026.
Be the process expert for Finance, Supply Chain, Source-to-Pay, Legal Operations, and/or Contracting departments, using ServiceNow products and best practices.
Drive Finance, Supply Chain, Source-to-Pay, Legal, and/or Contracting-specific process definition, re-engineering, improvement and gap analysis of current/future-state processes.
Lead customers in their efforts to take advantage of the ServiceNow Solution’s standard capabilities in their efforts to improve their processes.
ServiceNow provides AI-enhanced technology that connects people, systems, and processes to empower organizations. With over 8,100 customers including 85% of the Fortune 500®, ServiceNow is a global market leader that makes the world work better for everyone.
Drive innovative business solutions and digital transformation with our customers.
Consult with customers and prospects to understand their business needs and pain points, and evangelize the business value of solution development on the Now Platform.
Partner with Sales and Solution Consulting to qualify customer needs and identify opportunities to deliver high value business outcomes for clients.
ServiceNow's technology makes the world work for everyone, and their people make it possible. With more than 7,700+ customers, they serve approximately 85% of the Fortune 500®, and they're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.
Own and maintain CoE standards, configuration policies, and naming conventions specific to the ServiceNow CRM platform.
Participate in solution design reviews for new CSM, SOM, FSM and Industry Solution requirements, ensuring proposed configurations follow low-code-first principles and adhere to CoE architectural standards.
Design and deliver role-based training programs for ServiceNow CRM end users, covering agent workspaces in CSM, sales workflows in SOM, and dispatch and scheduling in FSM.
ServiceNow is a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Their intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
Recommending and delivering solutions that meet customer needs.
Preparing and executing workshops to promote process standardization and efficiencies.
Providing advisory and Implementation services and solutions, including platform configuration and training.
Advizex, a Myriad360 company, brings together over 50 years of innovation and client commitment. With deep, real-world experience across healthcare, education, government, manufacturing, and retail, Advizex delivers IT solutions that solve meaningful business challenges across infrastructure, cloud, cybersecurity, automation, and AI.
Act as the primary technical liaison for projects.
Define and architect technical solutions at a detailed level.
Mentor and guide developers and consultants on best practices.
ServiceNow is a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Their intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
Design and Development of the complex IT systems/applications
Analysis of the requirements and communication with internal stakeholders
Use agreed programing language or tools to develop automation solutions
Deutsche Telekom IT Solutions Slovakia entered the life of Košice region in 2006. They have grown to be the second largest employer in the eastern part of the country with more than 3900 employees. Their goal is to proactively find new ways to improve and continuously transform into the type of company providing innovative information and communication technology services.
Designs, develops, configures, and enhances TSA's ServiceNow platform supporting approximately 80,000 users.
Implements core ITSM processes and ITOM capabilities to provide visibility into its hybrid infrastructure.
Supports platform health and continuous improvement by managing instance upgrades, plugin administration, and performance tuning.
DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. They focus on end-to-end managed IT services and support public sector agencies and commercial enterprises around the globe, being recognized as a Top Workplace committed to delivering secure and cost-effective solutions.
Convince customers to take advantage of the ServiceNow IT Operations Management suite.
Inspire with an innovative mindset providing guidance on the future of our ITOM solutions.
Take a leading role in creation and sharing of best practices and content.
ServiceNow, founded in 2004, is a global market leader bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Their intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations.
Plan and execute System Administrative tasks related to ServiceNow ITOM platform operations.
Manage and maintain CMDB data quality, CI lifecycle, and data governance in alignment with ITIL v4 guidelines and federal standards.
Configure and maintain MID Servers, Service Graph Connectors, and REST/SOAP API integrations.
They are a dynamic community of experts fully committed to advancing their customers' missions, fostering professional growth, and making a positive impact on their communities. They are a close community of experts that pride themselves on creating an environment defined by teamwork, dedication, and excellence.
Lead technical workshops with customer security teams to design future-state workflows.
Configure and deliver ServiceNow SecOps solutions following ServiceNow leading practices.
Design and implement integrations between ServiceNow SecOps and external security tooling.
ServiceNow is a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. They seamlessly connect people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
Provide remote troubleshooting support for proprietary software, desktop, network, and mobile device issues (incidents), and customer requests (for example, password resets) via multiple support channels (phone, email, chat, and ticket queue).
Make outbound service calls to customers (returning voicemails, providing status updates/follow-up, gathering more information).
Resolve issues using Knowledgebase articles.
Peraton is a next-generation national security company that delivers trusted, highly differentiated solutions and technologies to protect our nation and allies. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces.
Supports configuration management processes for systems and documentation.
Assists with maintaining configuration management repositories and version control.
Supports configuration change control activities, including documentation and tracking.
Peraton is a next-generation national security company that drives missions of consequence spanning the globe. As the world’s leading mission capability integrator and transformative enterprise IT provider, they deliver trusted solutions to protect our nation and allies.
Responsible for managing and resolving the most challenging issues for the ServiceNow Technical Support team.
Last point of escalation within the technical support department and mentoring junior team members.
Quickly gain an understanding of the ServiceNow platform and requires strong inter-personal skills.
ServiceNow is a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Their intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations. They want to make the world work better for everyone.