Act as a strategic business partner and CEO of a portfolio of ~15 strategic clients, driving long-term partnerships and customer retention.
Lead Executive Business Reviews and proactively recommend solutions to anticipate client needs and uncover expansion opportunities.
Drive commercial success by owning retention, expansion strategies, and overall revenue growth within your portfolio.
TrueML is a mission-driven financial software company that uses machine learning to create personalized digital experiences for distressed borrowers. The team includes inspired data scientists, financial services experts, and customer experience fanatics building technology to ensure nobody gets locked out of the financial system.
Act as primary client partner post-implementation, driving adoption and identifying upsell opportunities.
Maintain continuous engagement to increase value, provide education on new features, and mitigate churn risks.
Analyze client feedback and data to develop strategies for engagement, adoption, and success planning.
Breezeway provides a property operations and experience platform for short-term rental managers and hospitality operators, powering over 55 million property care tasks. The company is remote-first with team members across the U.S. and globe, embracing diversity and committed to an inclusive culture.
Drive growth, retention, and strategic partnerships within government healthcare accounts, serving as the primary liaison and escalation point.
Oversee account strategy execution, including growth, renewal, retention, and expansion initiatives, and conduct regular client meetings.
Lead delivery of executive reporting including QBRs, steer cross-functional teams, and manage issue resolution for high client satisfaction.
Jobgether is a platform that uses AI-powered matching to connect candidates with job opportunities. The company focuses on ensuring applications are reviewed quickly and objectively, partnering with hiring companies to manage the final decision process.
Drive revenue by building long-term relationships with senior and operational stakeholders, understanding their strategies and goals.
Lead integration projects alongside solutions teams to provide technical solutions and processes for clients.
Manage all commercial activities including contract renewals, pricing negotiations, and new product expansion.
Flywire is a global payments enablement and software company that solves high-stakes, high-value payments across education, healthcare, travel, and B2B industries. With over 1,400 employees representing 40 nationalities across 15 offices worldwide, they foster a collaborative and passionate culture.
Own the renewals and upsell motion in collaboration with the Client Management team to drive retention and expansion across an enterprise customer portfolio.
Lead renewal negotiations and contract execution that align to both Modern Health's objectives and client goals, creating long-term, value-based partnerships.
Maintain rigor and discipline around forecasting, ensuring renewal and expansion projections are accurate, timely, and clearly communicated.
Modern Health is a mental health benefits platform for employers, offering a global solution with one-on-one, group, and self-serve digital resources. Backed by investors like Kleiner Perkins and Founders Fund, it raised over $170 million and is the fastest entirely female-founded company to reach Unicorn status, fostering a culture of high empathy and accountability.
Lead onboarding, proposals, renewals, and oversee delivery quality and margin performance.
Build senior stakeholder relationships and collaborate across Sales, Delivery, and Talent teams.
InspiredXpert is a specialist IT Talent Solutions company providing high-quality contract or perm talent across software development, cloud, AI, cybersecurity, and data-driven roles. They connect skilled professionals with innovative companies, offering exciting opportunities to work on impactful projects across the globe.
Serve as the primary point of contact for clients, overseeing all aspects of the client life cycle.
Build deep knowledge of client needs, match them with Arine’s platform, and identify areas for additional capabilities.
Collaborate with Product, Engineering, and Delivery teams to monitor opportunities for new products and features.
Arine is a healthcare technology and clinical services company that optimizes medication management using data science and AI. Backed by leading investors, the company manages over 18 million lives and was ranked 236 on the 2024 Inc. 5000 list.
Lead a team of Account Managers to drive customer satisfaction and increase Pacvue adoption.
Analyze client data to uncover insights and recommend solutions using Pacvue's platform.
Partner with Sales, Customer Success, Product, and Marketing to advocate for client needs.
Pacvue is the leading Commerce Operating System, unifying retail media, commerce management, and advanced measurement across 100+ global marketplaces. They empower over 70,000 brands, agencies, and sellers with AI-driven insights and technology, fostering an inclusive global community.