Manage deployment of IoT solutions to large-scale enterprise customers, ensuring quick time to value.
Build relationships with customers from onboarding through renewal, driving product adoption and account health.
Collaborate cross-functionally with Sales, Support, and Product teams to deliver exceptional customer experiences.
Samsara is the pioneer of the Connected Operations Cloud, helping organizations with physical operations harness IoT data. As a recently public company, they foster a culture of ownership, growth, and inclusion, with a team shaping product solutions across safety, telematics, and equipment monitoring.
Drive impactful onboarding and activation of SBS customers, ensuring seamless integration of Amazon and Walmart accounts.
Partner with Customer Success Managers to translate customer goals into structured campaign strategies aligned to KPIs like revenue growth and efficiency.
Act as a key operational and analytical partner, monitoring performance and surfacing actionable insights for measurable outcomes.
Teikametrics is revolutionizing retail through our patented Artificial Retail Intelligence platform, verticalizing AI for Amazon, Walmart, TikTok, and emerging marketplaces. As a growth-stage company with the stability of an established market leader, they offer a remote-first culture and the opportunity to work with cutting-edge AI technology.
You own the end-to-end renewal strategy for a portfolio of Enterprise and Strategic customers.
You build trusted relationships with executive stakeholders and align commercial conversations to customer priorities.
You drive growth by identifying expansion opportunities and leading negotiations.
Highspot is a sales enablement platform that helps businesses improve sales performance. The company fosters a culture of collaboration and innovation, with a focus on customer success.
Manage a portfolio of 100+ customer accounts with strategic guidance and support.
Drive customer adoption, engagement, retention, and overall account health.
Partner with Product and Engineering teams to improve customer experience and influence product development.
Our client is a fast-growing SaaS company building products for the Shopify ecosystem. With a customer-first mindset and a collaborative startup culture, the team is focused on helping Shopify merchants grow through innovative technology and exceptional customer experiences.
Own the full customer lifecycle for enterprise restaurant groups, from onboarding to long-term expansion.
Serve as a business consultant by analyzing performance data, shaping marketing strategy, and leading executive business reviews.
Drive retention and growth by proactively managing account health, identifying expansion opportunities, and leading upsell negotiations.
Owner is an AI-native system that helps local business owners succeed, starting with restaurants. The company has a team in the low hundreds with top talent from companies like Shopify and DoorDash, and is a remote-first, global organization.
Serve as a strategic partner and trusted advisor to key retail customers, helping them maximize value from the PAR Retail platform.
Drive growth and business outcomes by delivering data-driven insights and identifying opportunities to strengthen customer engagement.
Lead customer engagement and communication, facilitating meetings, strategic planning sessions, and quarterly business reviews.
PAR Technology Corporation is a leader in restaurant technology, providing software and hardware solutions for over 100,000 restaurants in more than 110 countries. With a focus on innovation and a "Better Together" ethos, the company offers unified customer experience solutions and has thousands of employees globally.
Lead end-to-end renewal strategy for high-ARR, multi-product, or multi-year accounts.
Own complex pricing, concession, and restructuring discussions, mitigating churn risk.
Mentor P3 Renewal Managers and partner with CS leadership to align value delivery to renewal outcomes.
Gainsight is the AI-powered retention engine that helps customer-centric companies drive retention and growth through its CustomerOS platform. With over 2,000 trusted clients and a human-first culture, they offer a supportive environment with opportunities for growth and innovation.
Own the customer relationship from post-sale through renewal and expansion, serving as the primary point of accountability for customer engagement, health, and value realization.
Lead renewal motions directly, including early conversations, value narrative development, commercial negotiation, and retention discussions.
Identify expansion opportunities tied to real customer needs, including new teams, use cases, and broader platform adoption.
Appcues is building the future of customer lifecycle engagement. As a remote-first company with a global team, they offer transparency, collaboration, and meaningful ownership, with a fast-paced culture and commitment to excellent customer experience.
Manage strategic client relationships across ownership groups to drive long-term value.
Lead business reviews and ensure client health scoring to mitigate risk and identify growth opportunities.
Own retention and net revenue retention targets, collaborating cross-functionally.
Fetch provides package management solutions for multifamily properties, enhancing resident experience. They are a remote-first company with a focus on innovation and customer success.
Ensure customers continue to get exceptional value from brightwheel and remain loyal, long-term customers.
Retain revenue through consultative engagement, digging into each customer’s needs and recommending the right products and solutions.
Understand every customer’s goals and priorities, and translate them into strategic recommendations that drive retention, product adoption, and overall satisfaction.
Brightwheel is the largest, fastest growing, and most loved platform in early education, trusted by millions of educators and families every day. The company is a three-time Cloud 100 company, backed by top investors, and has a distributed team with remote employees across every US time zone.