39 results
FiltersOwn the end‑to-end customer success motion from zero to one for enterprise accounts, pairing white‑glove support with scalable programs that drive fast time‑to‑value, strong adoption, and durable growth across new and existing customers. Build and run an enterprise deployment program that de‑risks rollouts and accelerates time‑to‑value. Drive retention and renewals through proactive risk reviews, executive alignment, and outcome tracking.
The primary purpose is to retain current customers and identify opportunities to grow or expand their presence and usage across the platform. This role is responsible for driving value and adoption within an assigned territory of customers. You are responsible for managing the relationship with current customers, including contract renewals, identifying expansion opportunities, and managing the sales cycle for those expansions.
Ensure customers' success and drive business growth. Act as a trusted advisor and leader across high-value customer relationships, leading strategic initiatives, mentoring team members, and driving long-term customer value through renewal, expansion, and innovation.
The Customer Success Manager is essential for driving growth and supporting customers and school districts as a trusted advisor. This role involves developing strong client relationships, understanding their needs, and identifying upselling and cross-selling opportunities for EverDriven’s products and services throughout the customer lifecycle. The CSM will emphasize EverDriven's value proposition and demonstrate its impact.
This role is ideal for a proactive relationship-builder with strong sales and customer service skills who is passionate about helping dental practices succeed, focusing on driving adoption, satisfaction, and revenue growth through regular engagement, outbound touchpoints, and performance optimization by acting as a trusted advisor and growth partner.
Drive the strategy, execution and success of RouteThis’ Enterprise tier accounts post sale and adoption. Understand executive priorities and drive a cross functional group to deliver solutions that ensure high Customer Health and renewal rates. Build deep, diversified relationships at all levels for owned accounts.
Drive retention, expansion, and executive engagement across a defined book of business. Responsible for reducing churn, identifying and closing expansion opportunities, and cultivating strong relationships with senior-level stakeholders to ensure long-term customer success. Blend proactive risk management with a consultative sales approach, serving as a trusted advisor contributing to revenue growth and strategic account health.
As an Associate Account Manager, your primary focus will be retaining, expanding and managing our SMB and self-service customer base. You will proactively engage customers prior to renewals, when they need additional support or when buying signals indicate an upsell opportunity. You will work closely with our Finance, Rev. Ops and Go-To-Market teams to ensure a positive and consistent customer experience.
This role will provide leadership to the existing Partner Success Team by forming strong connections with campus partners in higher education, allowing those partners to deepen their relationships. They will guide and support their team on best practices and act as an escalation point, drive retention and expansion, and identify cross-sell opportunities for new products.