Lead all post-sales activities for Vanta’s upmarket customers through onboarding, implementation, product expertise, renewal and identify upsell opportunities.
Partner with Account Managers to drive renewal and expansion opportunities within your book of business.
Serve as the point of contact for your customers and drive them to specific business outcomes on their timelines.
Vanta helps businesses earn and prove trust by enabling companies to practice better security and prove it with ease. They have a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it.
The Customer Success Manager acts as an advocate for customers.
You will oversee a portfolio of customers to help them achieve business outcomes and foster adoption.
Ensure customers are technically healthy and obtain maximum value from their investment.
ServiceNow, founded in 2004, is a global market leader bringing AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Their cloud-based platform connects people, systems, and processes to empower organizations to find smarter ways to work.
Build and nurture relationships with key customer stakeholders.
Offer technical guidance, product insights, and best practices.
Work proactively to identify adoption insights, develop risk mitigation plans.
Zscaler is a pioneer and global leader in zero trust security. The world’s largest businesses, critical infrastructure organizations, and government agencies rely on Zscaler to secure users, branches, applications, data & devices, and to accelerate digital transformation initiatives. They believe in transparency and value constructive, honest debate.
Execute foundational customer success strategies to ensure customer satisfaction and drive product adoption.
Build and nurture strong customer relationships, providing proactive support.
Drive measurable outcomes such as improved customer health, retention, and satisfaction.
Tenable is an Exposure Management company helping organizations understand and reduce cyber risk. They support 65 percent of the Fortune 500, 45 percent of the Global 2000, and large government agencies with a culture of belonging, respect, and excellence.
Own and manage a defined portfolio of new and existing customers, acting as the primary commercial point of contact.
Gcore provides infrastructure and software solutions for AI, cloud, network, and security. With over 550 professionals globally and partnerships with technology leaders like Intel and NVIDIA, they power digital products worldwide with 210+ edge locations and 50+ cloud regions.
Own the customer relationship and act as a trusted advisor.
Drive product adoption, maximize customer value, and own long-term customer satisfaction.
Proactively track customer health, risk, and success metrics.
Elastic Path aims to break down barriers and enable commerce leaders to deliver extraordinary shopping experiences by making Composable Commerce accessible. They are committed to providing a diverse, equitable, and inclusive environment where every individual feels valued and respected.
Work with multiple strategic accounts simultaneously, building relationships and expanding the Coralogix footprint.
Maintain an active pipeline of forecasted opportunities to meet quarterly quota objectives, focusing on renewals and expansions.
Analyze customer business needs, identify strategic partnership opportunities, and develop strategies to ensure customer growth and retention.
Coralogix is a modern, full-stack observability platform transforming how businesses process and understand their data. They specialize in comprehensive monitoring of logs, metrics, track, and security events, enhancing operational efficiency and reducing observability spending by up to 70%.
Own a dedicated patch of Enterprise accounts and build a comprehensive territory plan.
Manage the entire sales lifecycle from prospecting and discovery to negotiation and close.
Navigate complex organizations to build consensus across technical champions and executive economic buyers.
VCluster Labs is a venture-backed tech startup focused on enabling platform engineers. The company has raised over $30M from top-tier VCs, is in a hyper-growth phase, and has a remote-first work culture with a distributed team around the globe.
Lead Customer Success Managers and set expectations for account ownership.
Coach CSMs on identifying churn risk and help them improve how they guide customers.
Ensure success plans and documentation are created and maintained while acting as escalation and support on key accounts.
Whippy is leading the way in AI powered business communication, helping companies replace manual workflows with intelligent AI agents across voice, chat, and messaging. They work closely with enterprise staffing and workforce organizations, embedding AI agents and automation directly into their ATS and CRM systems.
Onboard new customers and introduce them to our products and support processes.
Collaborate with Sales, Field Engineering and Support in developing and delivering engagement plans that fulfill the customer's objectives.
Serve as a customer advocate internally and influence Canonical products roadmaps, Canonical websites, documentation, processes and people to improve customer satisfaction and retention.
Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. As the company that publishes Ubuntu, they are changing the world of software with 1200+ colleagues in 75+ countries.
Conduct QBRs and strategic reviews, aligning product usage with customer objectives and KPIs.
Proactively identify and address retention risks.
Infiterra's B2B SaaS platform helps IT Distributors and Managed Service Providers (MSPs) automate and grow their subscription business. With 100+ customers in 75 countries, it's recognized for innovation and global impact. They foster a collaborative and growth-oriented culture.
Lead, coach, and develop a high-performing CS team, owning team and regional NRR performance.
Directly manage priority accounts, join key customer conversations, and model best-in-class success practices.
Build and maintain executive-level relationships across priority accounts, serving as a strategic advisor.
ElevenLabs is a research and product company defining the frontier of audio AI. Millions of people use their technology to read articles, voice over videos, and restore voices lost to disability. They are a global team that value talent, not location.
Manage a portfolio of 25-40 existing customers to maximize usage and grow their Annual Recurring Revenue (ARR).
Lead Onboarding & Enablement for new customers, minimizing customer’s time to value after initial purchase.
Drive technical adoption through understanding customer needs and strong product knowledge.
Binalyze is dedicated to advancing the future of cybersecurity. It fosters a supportive and collaborative team environment where growth and development are encouraged.
Focus on a smaller number of high-value strategic accounts to develop and execute comprehensive account strategies.
Proactively identify risks and project manage internal stakeholders to address customer issues in a timely manner.
Build relationships with senior stakeholders and collect product and operational feedback to drive adoption of platform features.
Deel is the all-in-one payroll and HR platform for global teams with a vision to unlock global opportunity for every person, team, and business. As one of the largest globally distributed companies in the world, Deel's team of 7,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture.
Own and manage a portfolio of parent enterprise accounts.
Serve as the primary strategic advisor and trusted partner for accounts, driving retention and growth.
Coach and mentor a team of Customer Success Managers on account strategy and growth initiatives.
Aspire.io is the world’s first word-of-mouth commerce platform. They leverage a brand’s ambassadors, influencers, affiliates, customers, user-generated content, and social ads to accelerate marketing results. Aspire has served household names and paid out $100M to creators around the world.
Build strong, senior-level relationships with MLS leadership.
Develop and execute tailored growth strategies.
Maintain consistent account management practices.
CubiCasa is developing a scalable way to acquire property interior data by helping real estate professionals capture floor plans with their mobile app. Since 2015, they have delivered over 3,000,000 floor plans to thousands of companies, valuing collaboration, simplicity and customer satisfaction.
Serve as the primary executive liaison for the client globally.
Own the global account plan, including revenue growth, retention, renewals, and cloud migration strategy for the client.
Drive year-over-year expansion through proactive identification of new opportunities across business units and geographies.
Elite provides an automation platform for law firm operations. They are a cloud-native SaaS platform that unifies financial, invoice, time, and data management into a single system of action with embedded AI. Diverse global team spans the U.S., Canada, U.K., Costa Rica, the Philippines, and Australia.