Partner with Strategic Ops leaders, cross-functional partners and key stakeholders to help drive strategic priorities across the enterprise.
Partner to implement technology and analytics-enabled workflows in collaboration with IT, SA, and other enabling functions as needed.
Participate in the development of the Triangulation COE muscle and position the CoE to act as a central point for people, process, tech and data to support enterprise-wide business objectives.
Arch Capital Group Ltd. is a Bermuda-based specialty insurer that provides insurance, reinsurance and mortgage insurance on a worldwide basis. With a 20+-year track record of delivering results and a coveted position on the S&P 500 index, Arch is a great place to grow your career.
Lead development of enterprise dashboards, performance scorecards, and compliance reporting solutions.
Define and standardize KPIs aligned with agency objectives, statutory requirements, and contractual performance frameworks.
Oversee the full BI lifecycle: requirements gathering, data validation, modeling, visualization design, testing, documentation, and user adoption.
Quanta Services and Quanta Government Solutions (QGS) provides infrastructure work. It is the largest specialty contractor in North America, with a culture that values career development, rewards excellence, and appreciates diversity.
Drive customer retention: Uncover root causes of churn and surface actionable interventions across teams, directly improving one of Owner's most important metrics.
Grow customer sales: Identify opportunities to increase customer sales by providing feedback that shapes the product roadmap and driving process changes for front-line teams.
Elevate the customer experience: Find gaps that lead to frustration or unrealized sales, then build data products, tools, or process changes to close them.
Owner.com provides an AI growth system for local restaurants, continuously improving SEO, marketing, and online ordering to grow first-party orders. Their team is in the low hundreds, with top talent from companies like Shopify, HubSpot, and DoorDash, and they're scaling rapidly to keep pace with customer growth.
Build and maintain centralized dashboards for CX functions.
Monitor and troubleshoot data issues across CX systems.
Partner with the CX Ops Manager to design reporting and analytics.
Customer.io's platform is used by over 8,000 companies to send billions of messages daily. They power automated communication and help teams send relevant messages using behavioral data.