We are seeking a Voice of the Customer (VoC) Specialist to build and own our VoC program from the ground up. This is a highly strategic and analytical role, requiring a data-driven professional who can translate customer insights into meaningful business actions. You will develop feedback loops that provide clear insights into customer satisfaction, pain points, and opportunities for improvement. Your ability to synthesize qualitative and quantitative feedback, present actionable recommendations, and drive continuous improvement will be crucial in enhancing the overall customer experience.

Deliver precise, scalable revenue operations for business through direct, indirect or online channels. Develop and lead a team of revenue operations analysts in driving processes and providing daily operational support and enablement to sales teams and partners. Drive Sales Engagement, Training/Enablement/Data Enrichment, Customer Relationship Management, Configure Price Quote, Analytics and Commissions.

Play a crucial role in developing and maintaining strong relationships with clients, showcasing industry and regulatory knowledge through onsite audits, deal jacket reviews, and employee trainings to minimize risk and increase profitability. The consultant develops and maintains relationships with dealer principals, dealer management, compliance officers, dealer general counsel, and other dealership staff. Position requires someone comfortable connecting with clients face-to-face, phone, and video.