Transform experiences across healthcare by turning feedback into action. As a key player in our VOC team, you’ll design and deliver feedback programs that capture the heartbeat of our ecosystem working across survey platforms, automating touchpoints, and analysing what matters most to our customers. Your insights will directly shape the experiences we deliver.
The Business Systems Analyst identifies, implements, and provides oversight for strategic technology solutions that address business challenges and opportunities, delivering operational and technical support to key business unit leaders and customers. This position leverages in-house software applications, infrastructure, and third-party solutions to ensure effective deployment of customer-focused business technology solutions.
This role will focus on business intelligence, CRM functionality, and operational efficiency to improve commercial effectiveness and overall company operations. The Business Analyst will work closely with cross-functional teams including commercial, billing and finance, to enhance reporting, streamline workflows, and provide actionable insights.
Deliver outstanding client solutions by scoping client requirements, uncovering customer experience problems, and managing multiple project delivery. The role includes solution implementation services, integration development, and training. The successful consultant will inspire customer confidence through product knowledge, expertise, creativity, integrity, responsiveness, and effective communication.
PingWind is seeking a Business Analyst/Contact Center Specialist to support our Department of Veterans Affairs contract work, providing Human Centered Design, Configuration, Development, Integration support for VBA, including project management, requirements elaboration, and design for the configuration, development, testing, and deployment for SaaS and PaaS solutions.