As a key member of our Customer Success organization, the Federal Customer Success Engineer acts as a strong technical expert at Tines and helps customers understand the value of workflow automation across their organization. The role works closely alongside customers as they onboard and expand their use cases of Tines, and deliver production ready Stories as part of professional services.

Act as the primary contact for new client onboarding, guiding them through initial steps with thoughtful support. Respond to client questions clearly, offering solutions without needing micromanagement. Troubleshoot tech issues, collaborate to improve automation, and assist with recruiting tasks. Represent the company with warmth and professionalism.

Ensure customers are empowered to succeed with n8n, driving higher NRR and ARR, reducing churn, and fostering long-term customer relationships. The Customer Success Manager will onboard new mid-market enterprise customers, manage customer retention and upsell opportunities, and improve Customer Success processes.

As a member of the Customer Support team, help users with warmth and competence when they have questions or needs. Understand how the product works in detail, translate user confusion into product suggestions, and identify the systemic flaws that lead to user problems. Build warm relationships with users and help build out the customer support and ops infrastructure.

Zapier is looking for a Sr. Technical Account Manager to join our growing Enterprise team. You will work directly with our most strategic customers, helping them design scalable workflows, troubleshoot technical issues, and build long-term automation strategies that drive business success. You will provide 1:1 priority support for Enterprise customers, resolving business-critical issues promptly and effectively.

As an Enterprise Customer Success Manager, you will be responsible for delivering the Okendo value and exceptional customer experience. You will join a team of world-class CSMs who are recognized by our merchants as trusted advisors, and are accountable for their retention, expansion, and satisfaction. You will own the successful delivery of products, while actively pursuing retention and expansion opportunities through constant value demonstration.