Remote Customer service Jobs • Automation

We’re looking for a process-oriented, technically strong systems specialist to help elevate the tools that power Jane’s Support team. As our Customer Success Operations Systems Expert , you’ll join our Customer Support Operations team on a 6-month contract to ensure that the platforms our team relies on, such as Talkdesk and HelpScout, are running smoothly and efficiently. This role is a great opportunity to drive meaningful change in how we serve our customers.

As the Head of Support at Cresta, you are a people-first, strategy-driven leader responsible for building and scaling a global 24x7 support function. You oversee operations for high-impact and ensure seamless customer experiences, and empower your team with the tools, training, and processes they need to thrive.

This is a remote role open to candidates located in Canada. The Digital Customer Success Specialist will play a key role in building and leading a digital-first, AI-powered tech-touch customer experience that delivers personalized engagement at scale. In this role, you’ll collaborate closely with teams across Marketing, Product, Sales, and CS to design and implement automated, AI-enhanced lifecycle journeys that drive product adoption and improve Net Revenue Retention (NRR).