Answer user questions over chat, email, and phone.
Handle user account requests, including application processing, card disputes, and missing payments.
Teach customers how to use the product and translate user confusion into product suggestions.
Mercury builds a complete finance stack for startups. Since 2019, it has grown to serve over 300,000 startups and small businesses, fostering a culture of warmth and competence.
Own adoption, retention, and expansion across a large, pooled portfolio of Scaled-segment customers through a one-to-many motion.
Design and execute scalable customer journeys that drive fast time-to-first-value and consistent activation.
Provide hands-on technical guidance, including demos and API integration support, for developer and technical audiences.
Deepgram provides real-time APIs for speech-to-text, text-to-speech, and voice agents, powering the Voice AI economy. With over 1,300 organizations and backed by a Series C, they maintain an AI-first culture focused on rapid innovation.
Own the full client lifecycle for PushPress's CRM and marketing automation add-on, Grow, including White Glove onboarding, retention, and technical support.
Host live onboarding calls focused on CRM setup, workflow builds, automations, and A2P/SMS configuration, tracking progress toward milestones.
Handle escalated Grow tickets, validate and reproduce technical issues, and act as the internal subject matter expert on Grow/GHL behavior.
PushPress is an AI-powered gym management platform for boutique fitness, processing ~$1B annually and trusted by over 5,000 gyms and 500,000 members. As a Series B company backed by Altos Ventures, StepStone, and Mucker Capital, they focus on AI tools to enhance, not replace, the human side of fitness.
Own delivery of the AHT reduction project, planning, running, and reporting on progress against target.
Lead the phone systems rollout as a discrete project, working closely with the AutOps team.
Run the complaints process end to end and lead a small team of direct reports, coaching them to hit targets.
Tem is rebuilding the energy transaction to make it transparent and fair, building the first AI-native infrastructure for buying, selling, and pricing electricity. With a $75 million Series B led by Lightspeed, the company is scaling internationally to bring fair access to low-cost electricity.
Own and improve the platforms Customer Experience runs on: Zendesk, Vitally, and their integrations.
Configure, automate, integrate, and maintain systems used daily by support and customer success teams.
See work through from scoping to production, including testing, communication, and documentation.
Remote enables businesses to recruit, pay, and manage international teams compliantly. The company has a globally distributed workforce and a culture focused on innovation and automation.
Define and execute Roofr's post-sale customer experience strategy, leveraging AI and automation to accelerate time-to-value and improve retention.
Lead customer support, onboarding, and retention teams, building scalable processes and a customer-first culture.
Partner cross-functionally with Product, Engineering, Sales, and Marketing to optimize the end-to-end customer journey.
Roofr provides a CRM platform for roofing contractors, integrating sales tools like aerial measurements and digital proposals with payments and material ordering. They are a successful startup with a strong culture, solid financials, and a growing team.
Run recurring customer sessions and build interfaces, automations, data models, and integrations to turn solution vision into working systems.
Make the calls that close the gap between designed and real systems, using AI efficiently and reinvesting saved time in customer engagement.
QA your own work against actual user behavior and create reusable build patterns that extend impact beyond individual engagements.
Airtable is a no-code app platform that empowers people closest to the work to accelerate critical business processes. With over 500,000 organizations using the platform, including 80% of the Fortune 100, Airtable is redesigning how work gets done.
Lead and scale the global customer support organization, owning end-to-end support experience for a global customer base.
Drive operational excellence through process optimization, automation, and AI-assisted support workflows.
Collaborate cross-functionally with Product, Engineering, Sales, and Customer Success to align support strategy with company goals.
CoreView is the global leader in Microsoft 365 tenant resilience, serving over 23 million users worldwide. They empower organizations to master M365 complexity with robust security and governance, and foster a collaborative, innovative culture.
Lead the development and delivery of CX automation and AI initiatives from scoping to production.
Build and maintain AI agents and automated workflows to improve specialist effectiveness and reduce manual handling.
Own the technical delivery of CX tooling and integrations, ensuring reliability under operational load.
Remote solves modern organizations' biggest challenge of navigating global employment compliantly. It is a fully remote company with a global team working across 6 continents, fostering a culture of innovation and async work.
Offer support to authors and creative publishing professionals, and optimize conversion.
Review projects, build customer funnels, and maintain FAQs based on user feedback.
Suggest product features and contribute to a high NPS (currently 86%).
Reedsy gives authors the tools and resources to create beautiful books through a marketplace of top publishing professionals. We’ve grown to a community of 5,000,000 authors with a team of 8, fostering an entrepreneurial and fun culture.