Triage incoming phone calls from members and pharmacies with professional etiquette.
Identify, document, and escalate member and pharmacy concerns to appropriate teams.
Ensure first-call resolution and exceptional customer care with genuine compassion.
Judi Health is a health technology company providing benefit administration solutions to employers, unions, health plans, and government entities. We are an intelligence platform powering benefits plans for millions of Americans, delivering the healthcare we all deserve.
Assist customers over the phone with product inquiries, orders, applications, forms, and account updates.
Resolve customer questions and issues professionally while maintaining a positive, empathetic attitude.
Process orders and maintain accurate customer records with meticulous attention to detail.
Aaron's is an industry leader in the sales and lease-to-own retail industry, known for quality brands and superior service. The company values its team members, offering career training, advancement opportunities, and a supportive culture.
Provide empathetic inbound and outbound support for at-home testing workflows, including account setup, sample collection, and results access.
Troubleshoot platform navigation, MFA, and portal access while documenting interactions in Salesforce.
Collaborate with clinical teams and help improve standard operating procedures to enhance member experience.
Fuze Health is a digital health company that connects patients with care providers and treatments via at-home testing and pharmacy. It unites LetsGetChecked, Truepill, and Alto Pharmacy in a growing healthcare platform.
Provide timely and effective customer support across phone, email, chat, and social media.
Investigate and resolve product issues, including recalls, warranty, and returns.
Maintain accurate records and collaborate with the team to ensure high service standards.
Chefman designs and sells kitchen appliances and smart cooking products. The company fosters a collaborative team culture and is committed to high customer service standards.
Provide professional, empathetic customer support via inbound calls regarding vehicle ownership inquiries and complaints.
Research concerns, coordinate with dealerships, and guide customers through recalls, warranty, and connected services.
Use strong communication and problem-solving skills to resolve issues and ensure a positive customer experience.
VXI is a customer experience and business process outsourcing company with a world-class contact center. They employ a diverse, inclusive team focused on growth and delivering exceptional service.