Remote Customer service Jobs · Data Analytics

• Serve as the customer's advocate and trusted advisor, bridging between Aidoc and customers to ensure positive experiences.
• Lead value demonstration by performing data analysis and presenting insights to customers.
• Drive product enhancements by representing the customer perspective and working cross-functionally with internal teams.

Aidoc is the market leader in healthcare AI, supporting nearly 50 million patients each year. We are a remote-first team of over 500 global employees, committed to improving healthcare through innovation.

• Lead end-to-end customer experience for Women’s Health & Rare Disease, ensuring timely sample processing and customer success.
• Set vision for CX excellence, own SLAs, KPIs, and NPS targets, and serve as escalation point for complex issues.
• Partner with cross-functional leadership to drive systemic improvements and champion customer success as a strategic function.

Natera is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. The company consists of highly dedicated professionals from world-class institutions who care deeply for their work and each other.