Source Job

• Conduct user training post-onboarding for builder teams.
• Educate customers on features to drive adoption and expansion.
• Monitor customer health and mitigate churn risks.

Skimmer modernizes the pool and spa service, repair, and construction industry with its SaaS platform. It's a private equity-backed company with 7000+ customers and a culture of transparency, diversity, and customer success.

• Drive value realization and adoption for PowerSchool customers.
• Orchestrate cross-functional teams for issue resolution and renewal readiness.
• Lead Executive Business Reviews and maintain CRM hygiene.

PowerSchool is a leading provider of K-12 education technology cloud software, supporting school districts with mission-critical solutions. The company promotes a diverse, inclusive culture that empowers employees to deliver best-in-class results for customers.

• Develop and execute personalized, data-driven engagement strategies to drive product adoption and reduce churn across a high-volume customer portfolio.
• Leverage customer success tools like Gainsight to build success plays, email templates, and digital resources that streamline customer interactions.
• Collaborate with cross-functional teams to refine the digital customer success journey and deliver measurable value to customers.

Jobgether is a platform that uses AI-powered matching to connect candidates with remote job opportunities. The company emphasizes a collaborative, inclusive culture with a global team across North America, the UK, and India.

• Own product strategy and roadmap for Construction Financials, balancing customer needs, business objectives, and technical constraints.
• Lead customer discovery and rapid concept testing to strengthen product-market fit, partnering with engineering, design, and customer-facing teams.
• Define and track adoption and engagement metrics, and identify lender-side integration opportunities across Built's platform.

Built is the AI-powered platform for construction and real estate finance, connecting lenders, borrowers, and contractors to simplify doing business in real estate. Trusted by over 350 lenders and 45 of the top 100 U.S. banks, Built manages over $300 billion in annual capital and fosters a collaborative, inclusive workplace.

• Serve as the single post-sales support point of contact for customers, driving value and impact conversations.
• Coordinate with internal teams to ensure delivery of contracted products and services while meeting SLAs and KPIs.
• Track customer adoption, document use cases, and coordinate training needs across a portfolio of accounts.

Dun & Bradstreet is a global leader in business decisioning data and analytics, helping companies grow, manage risk, and innovate. They are a diverse, global team that values creativity, collaboration, and bold ideas.

• Manage post-shipment technical claims, shortages, and field issues from intake through resolution.
• Investigate complex field conditions by analyzing architectural and structural drawings, bills of material, and manufacturing data.
• Coordinate corrective actions with Engineering, Manufacturing, Sales, and Customer Service teams to resolve customer issues.

Cornerstone Building Brands is a leading manufacturer of exterior building products for residential and low-rise non-residential buildings in North America. With over 18,800 team members across North America, the company emphasizes corporate stewardship and ESG responsibility in its culture.

• Develop trusted advisor relationships with executive sponsors and align activities with customer business goals.
• Drive adoption, training, and best practices to maximize customer value and ROI.
• Identify growth opportunities and collaborate with sales to ensure retention and renewals.

Specright provides a purpose-built platform for Specification Management, helping companies digitize and act on supply chain data. It is an energetic, 100% remote company with an entrepreneurial, informal, and fast-paced culture.

• Manage customer health and retention, developing strategies to save at-risk accounts and ensure satisfaction.
• Lead customer expansion and margin opportunities by coordinating internal teams for smooth, on-time transitions.
• Perform retention risk and off-boarding activities while acting as a bridge between customers and operations.

RoadRunner accelerates the road to Zero Waste by using technology and data to modernize waste and recycling operations. Since 2014, we've helped thousands of locations save 10-20% on waste bills, and our people-first culture is recognized by awards and positive employee reviews.

• Lead adoption, renewals, and retention across Texada's customer base, acting on usage data and renewal risks.
• Coach the Professional Services Manager and step into complex, strategic renewals with customer executives.
• Report to the COO and partner with Sales, Product, Finance, and the PMO on go-live handoffs and operating rhythm.

Texada powers the world of equipment with a purpose-built platform for heavy equipment dealerships and rental businesses, connecting sales, service, and rental on a single cloud-native system. The company values a purposeful, passionate, and proud culture with a focus on innovation, learning, and diverse, inclusive teams.

• Oversee the successful execution of ServiceNow/Pyramid Analytics implementation projects, including onboarding and initial enablement.
• Lead end-to-end onboarding processes, collaborating with stakeholders to define objectives, timelines, and implementation plans.
• Cultivate strong customer relationships and guide clients through best practices for the ServiceNow platform, especially analytics.

ServiceNow is the AI control tower for business reinvention, providing a platform that brings together AI, data, and workflows. The company serves 85% of the Fortune 500 and fosters an AI-native culture where technology and talent are unstoppable together.

• Lead and develop a high-performing implementation team, using performance data and customer feedback to drive continuous improvement.
• Oversee implementation delivery, improve playbooks, and scale processes to help customers realize value quickly.
• Collaborate with Sales, Customer Success, and Product teams to enhance the end-to-end customer journey.

The company is a technology partner that helps customers achieve value through effective implementation and onboarding solutions. It operates in a remote-first environment with a collaborative, mission-driven culture that values accountability, continuous learning, and data-driven decision-making.

• Design and execute automated, data-driven customer success programs that guide customers through onboarding, adoption, and renewal.
• Build one-to-many engagement strategies using webinars, office hours, community programs, and knowledge base resources.
• Partner with Product, Marketing, and Sales teams to align scalable success initiatives and drive proactive engagement.

Chainguard provides hardened, secure, and production-ready builds of open source software, helping organizations secure their software supply chain. Backed by leading investors and trusted by Fortune 500 companies, the company fosters a customer-obsessed, remote-first culture.

• Serve as the focal point for customer programs and events, developing trusted advisor relationships with key decision makers.
• Drive adoption of Process Mining, Platform Analytics, Automated Test Framework, upgrades, and other core platform capabilities.
• Collaborate across Sales, Marketing, Customer Outcomes, and Partners to ensure customer satisfaction, retention, and value realization.

ServiceNow is the AI control tower for business reinvention, bringing together any AI, any data, and any workflow to help 85% of the Fortune 500 work smarter. The company is building an AI-native culture where technology and talent are unstoppable together.

• Develop the estimate plan and coordinate estimate development with the project team.
• Prepare the total Project Basis of Estimate and the Estimate Risk Analysis.
• Maintain a library of current local rates for use in all estimates.

Linesight is a highly successful global project and cost management consultancy that keeps clients coming back. We have an open culture and a flat structure where you can expect to be treated with genuine care, respect, and empathy.

• Own customer relationships after implementation, driving retention, renewals, and account expansion for a landscaping and outdoor services software platform.
• Monitor customer health metrics, analyze adoption trends in ChurnZero, and manage the NPS process to reduce churn and improve engagement.
• Collaborate cross-functionally with Sales, Product, Marketing, and Implementation teams to advocate for customers and build scalable success processes.

Jobgether is a hiring platform that uses AI-powered matching to connect candidates with partner companies. The team is collaborative and values accountability, innovation, and continuous improvement.

• Own strategic direction for high-value enterprise customers, building trusted relationships and driving measurable value.
• Use data-driven insights to evaluate performance and develop strategic recommendations.
• Lead resolution of complex challenges and escalations with cross-functional stakeholders.

HackerOne is a global leader in Continuous Threat Exposure Management, uniting agentic AI with the world's largest community of security researchers. With around 1,000 employees, we foster an inclusive, customer-obsessed culture that values transparency, collaboration, and innovation.

• Lead on-site execution of Target construction projects, managing scope, schedule, and budget.
• Oversee contractors, vendors, and installers to ensure quality, compliance, and accuracy.
• Facilitate communication between Target teams, partners, and field leadership, mentoring new OSRs.

Target is one of the world's most recognized brands and one of America's leading retailers, focused on offering value, inspiration, and an exceptional guest experience. The company invests in its team members' well-being and development while maintaining a strong commitment to community giving and ethical practices.

• Own a portfolio of high-value enterprise accounts as their primary point of contact and advocate.
• Drive revenue retention and expansion through long-term success strategies and executive business reviews.
• Manage escalations end-to-end, spot at-risk accounts early, and turn successful clients into references.

Traild is a high-growth SaaS company combining AI, automation, and payments infrastructure to power B2B finance. They have a world-class culture (eNPS 68) and are building the infrastructure behind modern finance.

• Lead post-sales activities for strategic mid-market customers, owning renewals, account health, and platform maintenance.
• Analyze data to derive insights, identify risks, and collaborate with internal teams to drive adoption, retention, and ROI.
• Serve as the voice of the customer, facilitating collaboration with Product, Engineering, Sales, and Professional Services.

LineLeader provides a childcare management platform that helps centers grow enrollment, boost parent engagement, and simplify operations. They are a fast-growing SaaS company valuing teamwork and a customer-centric, entrepreneurial culture.

• Lead, mentor, and scale a global team of Customer Success Engineers to drive customer outcomes.
• Partner with sales, product, and support teams to ensure customer adoption and satisfaction.
• Use data and customer feedback to improve processes and contribute to strategic initiatives.

GitLab is the intelligent orchestration platform for DevSecOps, helping organizations ship better, more secure software faster. With over 50 million users and a high-performance, values-driven culture, GitLab embraces AI and continuous learning to drive success.