Work with our customers across a wide range of topics, from basic administration of TimescaleDB to deep consultative conversations around design, optimization, and implementation. Manage support cases from beginning to end, develop and maintain close relationships with our customers to help them be successful. Always be willing to learn and improve products, processes, and culture.
In this critical role, you will oversee the end-to-end coordination of the patient journey from apheresis to product delivery, and infusion, serving as a primary interface for clinical sites and ensuring seamless collaboration with internal cross-functional teams.
The Product Support Specialist / Billing Specialist will be an integral part of the Client Services team, providing world-class Saas application and billing support in a fast-paced environment. This role involves operating as a DoiT expert on Google Cloud Platform (GCP) billing inquiries, analyzing customer billing lines, and responding to customer support issues with urgency. The ideal candidate will have a technical background and customer-facing experience supporting cloud computing products, services, and solutions.