Own the customer relationship through implementation, launch, and adoption.
Lead implementations end-to-end, coordinating technical and non-technical teams.
Define and track success measures to drive adoption and deliver value.
Keebler Health is building the operating system for value-based care, helping risk-bearing healthcare organizations thrive by unlocking the power of their data. We are an early-stage company with a collaborative, supportive culture, offering a fast-paced environment and meaningful impact.
Lead setup and configuration of new DayCheck accounts, coordinating across teams to ensure smooth merchant and employee experiences.
Validate account setups through tip flow checks and pre-launch QA, then train merchants and internal teams on DayCheck workflows.
Manage new merchant launches, handle escalated support cases, and collaborate with global teams to improve product and implementation processes.
SpotOn provides restaurant technology including point-of-sale systems and AI-powered profit tools to help independent restaurants compete and win. The company is recognized as a top-rated POS provider and has received awards such as Great Places to Work and Built In's Best Workplaces.
Own the onboarding and rollout program for large enterprise clients from pre-sale handoff through the first 90 days.
Partner with Sales, Customer Success, and cross-functional teams to coordinate project plans, milestones, and risk mitigation.
Analyze adoption data and build scalable processes to drive sustained usage across financial services clients.
AlphaSense is an AI platform redefining market intelligence and workflow orchestration, trusted by thousands of leading organizations. The company combines domain-specific AI with a vast content universe of over 500 million premium business documents to help teams make faster, more confident decisions in business and finance.
Own tiered post-sales launch support for new graphing accounts, including dedicated onboarding sessions and product guidance.
Lead migration support for customers transitioning from other graphing tools to ensure a smooth switch.
Develop customized onboarding resources by user type, skill level, and product area to scale adoption.
BioRender builds software for scientists to create professional-grade scientific figures, presentations, and data visualizations. Trusted by over 2 million scientists across 200+ countries, the company is mission-driven and remote-first with a collaborative culture.
Craft and execute implementation strategy for Engine's largest new customer rollouts, driving adoption across the full product suite.
Collaborate with Sales and Account Management to deliver seamless contract-to-booking experiences and feed blockers to Product and Engineering.
Lead a team of Implementation Managers through live deployments, workload reviews, and scalable process building.
Engine is the AI-native platform for intelligent travel, providing proprietary technology and supply for modern business travel. It serves over 40,000 customers and nearly 2 million travelers, with a culture that rewards boldness, ownership, and high-caliber collaboration.
Discuss customer success topics including onboarding, implementation, adoption, renewals, and expansion in recorded conversations.
Debate and defend account strategies, challenge alternative recommendations, and handle disagreement constructively.
Explain tradeoffs behind customer decisions using fictional or anonymized examples to help train AI systems.
HeyMilo Labs is an AI training and evaluation company that uses recorded conversations with domain experts to improve AI systems. It is a remote-first organization that values authentic, substantive discussion and deep professional expertise.
Own the full onboarding lifecycle from requirements gathering to post-launch review.
Manage data imports, integrations, and configurations to align systems with customer needs.
Collaborate with product, engineering, and support teams to troubleshoot and optimize implementation processes.
Cordance accelerates growth of B2B SaaS companies through acquisition and long-term tactical and financial guidance. Its Campus Kaizen unit provides case management software for K-12 and higher education institutions.
Guide new members through onboarding, implementation, and software adoption, ensuring they feel confident using the tools.
Deliver engaging training sessions and provide practical solutions to meet organizations' needs.
Build strong member relationships and collaborate across teams to improve the overall member experience.
They provide software designed to support volunteer programs, streamline operations, and strengthen community engagement. Their mission-driven company serves nonprofits and similar organizations, with a fully remote culture.
Own the onboarding lifecycle for multifamily real estate partners, from sales handoff through first 90 days post-launch.
Coordinate technical setup, data migration, and integrations with property management systems like Yardi and AppFolio.
Align Sales, Client Success, Field Operations, and Product to ensure fast time-to-value and strong adoption.
Fetch is a PropTech company that provides a platform for multifamily real estate partners to improve property operations, resident retention, and portfolio performance. The company is a growing, remote-friendly team that values customer-centric leadership, process improvement, and a flexible work culture.
Serve as customer-facing voice for Ooma Enterprise, providing high-quality customer service.
Project manage onboarding including provisioning, installation, and configuration.
Troubleshoot and resolve technical issues, liaising with internal teams to keep projects on schedule.
Ooma is a cloud-based communication company offering VoIP phone services and smart home security solutions. They foster a team-player culture with individual voice and provide competitive benefits.