Remote Customer service Jobs · JIRA

Take end-to-end accountability for customer service delivery in the international market. Manage service quality and optimize portfolios. Collaborate with top management to drive success.

As a Technical Support Engineer, you’ll remove roadblocks for customers encountering technical challenges across Fieldguide’s Auditing Platform. You’ll apply deep product expertise to diagnose and resolve issues, conduct hands-on technical work, and guide customers toward successful outcomes with Fieldguide. You will take end-to-end ownership of customer support cases, build expertise in SME domains, and partner with Product and Support to maintain Knowledge Base content.

Manage a portfolio of high-value clients, ensuring their satisfaction, growth, and long-term retention. Act as a trusted advisor and be the key point of contact between customers and internal teams, driving product adoption, identifying new business opportunities, and ensuring seamless execution of customer needs.

Assist Plane users and guide them through product to maximize their experience. Work closely with operations and product teams to address and resolve various reported issues. Resolve problems efficiently, directly influencing customer satisfaction and demonstrating a genuine commitment to ensuring our users' happiness. Actively contribute to our Help Center by sharing expertise and insights through the creation of Help Center articles.

This position supports the successful implementation of the Comply platforms by managing the onboarding process for multiple clients concurrently, identifying project scope, organizing requirements, and establishing strong relationships to ensure customer satisfaction and successful transitions to the Customer Success team.

The goal of the Department of Customer Love is to be the voice of our customers and drive change. You’ll be the closest to the customer and interacting with them daily, so we’re leaning on you to identify and advocate for how we can keep improving the customer experience. You will resolve customer questions, guide new customers, and work closely with the product team.

This isn’t your typical support role: you’ll have the chance to shape how we serve our customers, help build new processes, and be part of a team that’s passionate about helping Health & Wellness professionals thrive. You’ll have autonomy and ownership over your work, with a supportive team to back you up. If you’re someone who enjoys challenges, thrives in a fast-paced startup environment, and cares about making an impact in the health and wellness space, this could be the role for you.

Product Support Specialists play a key role with our clients, both as they first come on board and after their app goes live in the app stores. The role is fast-paced and requires quick learning, thinking on your feet, innovative problem solving, and a strong ability to switch gears quickly throughout the day. Specialists provide world class customer service and are both creative and technically savvy. This position is focused on weekday support.

The Technical Support Analyst empowers Anaplan's high-value customers to maximize their investment in Anaplan’s platform. This person will act as a trusted technical advisor , providing proactive, high-touch support and ensuring exceptional customer experiences. This is a dynamic and collaborative role within a growing global team that thrives on innovation, problem-solving, and continuous improvement.