Join the Hearsay Systems Customer Support team as an exceptional Product Specialist (Technical Support) and help us deliver an outstanding customer experience! The ideal candidate for this role must have at least 3 years of relevant technical support experience within the B2B, SaaS, and/or FinTech industry assisting Enterprise customers of Fortune 1000 companies. Experience with APIs, Implementation Management and/or Project Management desired.
Job listings
Troubleshoot technical issues and provide actionable recommendations via chat, email, phone, and screen sharing. Engage with customers to ensure satisfaction. Maintain expertise in 10DLC and stay up-to-date on company products and services. Gather and share customer feedback with relevant teams to improve products and processes.
$45,000–$52,000
USD/year
As a Support Specialist, you’ll play a key role in delivering high-quality support experiences that help our customers achieve success across our full suite of products. You’ll spend the majority of your time supporting customers and work cross-functionally to surface insights, resolve complex issues, and help shape the customer experience.