Takes incoming calls from members and navigates tools to resolve inquiries.
Maintains high service levels and meets performance targets.
Participates in training to develop product knowledge and skills.
Velera is a premier payments credit union service organization and integrated fintech solutions provider serving over 4,000 financial institutions. The company fosters a people-helping-people culture with a remote-first, inclusive environment.
Manage and optimize accounts receivable processes including invoicing, collections, and reconciliation.
Serve as the main point of contact for client billing and payment inquiries, ensuring timely resolutions.
Generate detailed financial reports and identify opportunities for process improvement.
OranjeBor Energie BV is an energy company prioritizing safety, environmental responsibility, and operational excellence. Their team of skilled professionals is driven by a shared vision of delivering superior results while minimizing ecological footprint.
Review and moderate user content for policy compliance.
Identify risks, escalate cases, and audit quality.
Collaborate with teams to improve safety workflows.
This role is with a partner company focused on trust and safety and improving online interactions. It runs large-scale platform safety operations with a collaborative, growth-oriented culture.
Handle inbound client contacts via portal, email, and phone with prompt response times.
Perform immediate triage and ticket creation in Zendesk, resolving routine issues per documented playbooks.
Escalate technical issues to engineering support and communicate timely status updates to clients.
ComPsych is the worldwide leader in organizational mental health, well-being, and absence management. For over 40 years, they combine technology with human expertise, serving more than 75,000 customers worldwide, including 40% of the Fortune 500.
Respond to agent, landlord, tenant, and interested party enquiries via phone, email, live chat, and post while meeting contact centre targets.
Process membership, deposit protection applications, renewals, and misapplied payments using in-house systems.
Cross-sell other HFIS Group brand products and support membership divisions during busy periods.
HFIS Limited, part of Brown & Brown (Europe) Limited, provides deposit protection and insurance services for the property sector. The company is part of a global insurance brokerage with a collaborative team culture that values integrity, teamwork, and customer focus.
Manage and grow relationships with agency clients, serving as a trusted advisor and primary point of contact throughout the campaign lifecycle.
Lead campaign execution from planning to post-campaign analysis, providing strategic recommendations to optimize client outcomes.
Partner cross-functionally with internal teams to ensure client success and retention, while maintaining operational excellence.
OpenAP is a collective of innovators changing how advertising is bought and sold across the premium video ecosystem. Founded by the largest U.S. television networks, it has a distributed team across the United States with offices in New York and Los Angeles.
Support accounts as the operational point of contact between customers and internal service delivery teams.
Provide phone and email support to external customers by answering questions, resolving problems, and proactively educating customers.
Handle daily workflows to meet KPI and QA metrics; accurately document all work and customer interactions.
Global Healthcare Exchange (GHX) enables better patient care and billions in savings for the healthcare community by maximizing automation, efficiency and accuracy of business processes. GHX is privately owned, operates in the United States, Canada and Europe, and employs more than 1000 people worldwide.