Answer patient calls and manage bookings, changes, and cancellations in Jane in real time.
Bring warmth and professionalism to every call, resolving questions on the first call when possible.
Partner with Virtual Assistants to keep schedules accurate and protect patient privacy per PIPEDA and HIPAA.
We build products and tools that thousands of clinics rely on daily to run their businesses and care for patients. We're a founder-led, high-growth SaaS company of 800+ people working remotely across Canada, the US, and the UK.
Answer 40-50 inbound calls per day and provide excellent customer service.
Take payments, update demographics, provide claim status, and explain copays/deductibles.
Meet productivity and KPI metrics while handling patient inquiries.
Integrated Dermatology is a leading national dermatology practice that acquires and partners with practices across the US. The culture is filled with hard-working, dynamic individuals collaborating to ensure success for partner dermatologists.
Respond to customer queries via phone, email, and chat while ensuring satisfaction.
Create tickets, record all customer interactions, and escalate issues as needed.
Familiarize yourself with client products and services, and handle basic QA tasks during downtime.
A-TSP is a customer service provider delivering support to clients' customers through various channels. The company emphasizes flexibility and professional customer service in a work-from-home setup.