Responsible for developing strategic relationships with client executive decision makers to ensure they receive the full value of their investment leading to full adoption/utilization, retention, and account growth. Act as a trusted advisor to customers, learning their business needs and working with consulting and support teams to craft unique solutions and execute on client goals.
As an Associate Team Lead, your role is to act as the right hand of the Team Lead Technical Support to implement the team's vision and mission, as well as guarantee performance and respect for KPIs. You supervise and support a team of several people in the daily operational activity.
The Community Analysts are the frontline of support for DNC Tech data and tech products, offering strategic support to members of the Democratic data ecosystem including state parties, sister committees, and campaigns. The Community Team provides valuable expertise and insights into the user experience to the rest of the DNC Tech Team, working closely with Product, Data, and Engineering teams.