Remote Customer service Jobs • Strategy

The Customer Success Executive is accountable for the strategic leadership and execution of post-sales activities within our most valuable accounts. This position plays a crucial role in driving ServiceNow’s long-term value by accelerating customers’ journey to success, ensuring predictable renewals, and maximizing the impact of ServiceNow across their business transformation initiatives. As a trusted advisor, you’ll partner with C-level executives, guide seamless delivery of business transformation.

Lead the front line of the customer support team, build and scale systems, processes, and people to serve a rapidly growing customer base. Oversee Team Leads and frontline agents, manage call center partner, and own the operational strategy for delivering fast, effective, and empathetic support.

This role owns the vision, strategy, and execution of our Hacker Success functions - driving meaningful engagement with our ethical hacker community and monitoring their success, support and advocacy both on and off-platform. You’ll lead a team responsible for our top-tier hackers' success, performance, and experience across the platform.