Analyze IVR and caller behavior data to identify trends, patterns, and improvement opportunities
Develop and maintain reports and dashboards that track IVR performance and customer experience metrics
Use SQL and Excel to extract, clean, and analyze data from IVR and call center systems
Miratech is an IT services and outsourcing company that provides services to multinational organizations all over the world. Its highly professional team achieves success with 99% of IT projects in financial, telecommunication, and technology domains.
Design and deliver dashboards with BI tools that bring clarity and vision to stakeholders.
Use SQL and Excel to explore data, reveal trends, and extract actionable findings.
Partner with cross-functional teams to deliver data-driven solutions to real business challenges.
The company is looking for a Data Analyst who thrives at the intersection of numbers, business strategy, and storytelling. They value creativity, problem-solving, and curiosity.
Utilize business acumen and technical expertise to develop and deliver cutting-edge business intelligence solutions, including captivating Power BI dashboards tailored for NASA customers.
Develop dynamic mechanisms that allow users to override data or add variables to existing datasets.
Collaborate closely with key stakeholders, leveraging a diverse set of tools and skills to automate business processes and drive efficiency.
Jacobs is NASA’s largest engineering solutions provider working together with NASA at centers across the United States. They deliver systems that will enable the exploration of space while benefiting people here on Earth.