Are you a seasoned technical manager ready to scale a high-performing, customer-obsessed team? As Manager, Integration Managers, you'll lead change at Flock by managing a team of Integration Managers, setting the standard for technical acumen and execution, and driving team-wide performance. Your leadership will be instrumental in post-sales success and our mission to build safer communities.
Looking for passionate and talented individuals to join a dynamic team. Operating as a predominantly desk-based technician providing world class service and support for clients and colleagues, troubleshooting, and diagnosing IT issues within SLAs, providing remote support to clients and assisting in the monitoring and maintenance of their computer systems and networks.
The Engagement Manager – EMR Integrations combines deep technical expertise in EMR systems with strong project management capabilities and oversees the full lifecycle of EMR integration projects. This role serves as the primary liaison between clients, internal teams, and vendors, ensuring that integrations are delivered on time and meet quality standards. This is a hands-on role that requires both technical problem-solving and project management.
Answer user calls, emails, and trouble tickets to provide general user support related to their IT equipment or other needs. Creates, updates and closes out help desk tickets. Works with other Tier 1 and Tier II Support staff to ensure proper hand-off of tickets for prompt resolution and if needed escalation.