You will lead a team of Implementation Managers who are instrumental in helping customers onboard with Hightouch.
You will be accountable for the quality, consistency, and predictability of customer implementations.
This is a hands-on leadership role that combines people management with deep technical expertise.
Hightouch is the modern AI platform for marketing and growth teams. Our AI agents reimagine marketing workflows, allowing marketers to create content, plan campaigns, and execute strategies with transformational velocity and performance. The team focuses on making a meaningful impact for their customers and approaches challenges with first-principles thinking.
Owns and evolves the Customer Success technology ecosystem.
Leads complex, cross-functional initiatives.
Ensures solutions remain effective.
Restaurant365 is a company offering enterprise cloud applications. They aim to provide solutions for the restaurant industry, but information about their size and culture was not provided in the job description.
Manage end-to-end implementation projects, maintaining project plans and ensuring deliverables are completed on time.
Partner with firm administrators to align priorities, clarify responsibilities, and maintain momentum.
Guide customers on Karbon best practices for workflow setup, helping firms establish efficient processes.
Karbon is the global leader in AI-powered practice management software for accounting firms. They provide an award-winning cloud platform that helps tens of thousands of accounting professionals work more efficiently and collaboratively every day and have a people-first culture.
Serve as the primary contact for large customers, addressing their post-implementation technical needs.
Collaborate with cross-functional teams to resolve issues and optimize platform performance.
Proactively identify and address customer growth opportunities and concerns to enhance satisfaction and retention.
Marqeta is a Flex First company which allows you to choose your best working environment, whether that be from home or at a company office. Marqeta offers several benefits and believes in recognizing the contributions of our people.