Provide technical support to firms and troubleshoot issues efficiently.
Be a first responder to critical system incidents and communicate effectively with partners.
Collaborate with Product, Engineering, and other departments to launch new products.
NinjaTrader is a trading platform and futures broker that empowers traders. They have over 2 million users and are the number one rated futures brokerage worldwide, fostering a dynamic culture focused on social connection, professional development, and employee recognition initiatives.
Interact with customers to identify and resolve technical issues efficiently and professionally.
Take ownership of customer issues, from initial troubleshooting to root cause identification and resolution, ensuring continuous operation of products.
Collaborate with Support, Engineering, SREs, Product Management, and Customer Success teams to reproduce problems internally and document bugs for engineering.
At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise.
Lead the design, implementation, and maintenance of Genesys contact center solutions. Manage telecommunications infrastructure and ensure high availability of voice services. Troubleshoot complex technical issues and implement effective solutions.
Sidecar Health is redefining health insurance, with a mission to make excellent healthcare affordable and attainable for everyone.