Interact with top-tier customers to identify and resolve technical issues with professionalism and efficiency.
Take end-to-end ownership of support cases, including troubleshooting, root cause analysis, and solution delivery.
Collaborate cross-functionally with Engineering, SREs, and Product teams to ensure seamless customer experiences.
Ping Identity provides an intelligent cloud identity platform that secures digital experiences for users without compromise. They serve over half of the Fortune 100, with headquarters in Denver and offices globally, fostering a culture that celebrates individuality and digital freedom.
Own escalated cases end-to-end, investigating issues across conversational AI flows, voice integrations, REST APIs, and core banking connectors.
Analyze escalated AI conversations, categorize root causes, and close the feedback loop by writing and refining knowledge base articles.
Lead incident response for P1/P2 issues, coordinate with Engineering and customer teams, and write post-mortems for customer leadership.
Interface.ai builds Generative AI-powered virtual assistants for banks and credit unions, automating customer service across voice and chat for 100+ financial institutions. The company is remote-first and emphasizes high ownership and AI innovation at the frontier of financial services.
Design and implement enterprise content management solutions using Hyland OnBase and Perceptive Content.
Configure document types, workflows, and retention policies, and perform system upgrades and migrations.
Integrate Hyland solutions with platforms like Ellucian Banner, PeopleSoft, Workday, and Salesforce.
Talentus Global is a U.S. company with a strong presence in LATAM and across 20+ countries, offering near-shore BPO services like smart-sourcing, managed IT, and ERP/CRM solutions. They have an entrepreneurial, multicultural team and work with top-tier U.S. clients.