Lead programs that equip pre-sales engineers, technical account managers, and customer success teams with the knowledge and confidence to succeed in the field. This role is critical in ensuring that customer-facing technical teams are aligned, skilled, and ready to articulate the value of Axonius across use cases. You will develop onboarding programs, product readiness plans, certifications, and ongoing learning initiatives that scale across global teams.
Provide tier 1 support for all end users remotely, diagnose and resolve technical issues including those related to macOS and Windows and Linux, audiovisual systems, office networks, peripherals, and software.
The Solutions Architect will play a key role in shaping the vision and architecture of our solutions across multiple Ellucian products. This role focuses on designing, supporting, and implementing best practice solutions throughout the project lifecycle, ensuring alignment with customer business goals and requirements. The Solutions Architect will collaborate closely with cross-functional teams during the presales cycle, lead Cloud/SaaS modernization engagements, and drive outcomes-based methodology practices.
Ellucian is looking for a Senior Banner ERP Technical Architect to consult with customers and deliver value add services. You'll guide institutions through their IT business office transformation and help them leverage SaaS solutions to streamline operations and boost efficiency. This position is remote with 50% travel to a customer site in the US Southeast.
As a Senior Problem Manager, you’ll identify and remediate problems within our customer cloud infrastructure. Problem Managers play an integral part in ServiceNow’s success, and we work closely with Software Developers, System Administrators, and Support Technicians to manage known errors, mitigate their potential impact, and drive remediation. Additionally, we support root cause troubleshooting and analysis, incident escalations, and other critical ITIL processes.
In this role you will use your technical expertise to provide support of the EHR for Practice groups and Care Coach products and achieving Model of Care objectives. As their highest escalation point you will help resolve cases by advising on next steps, determining long term strategies, and involving relevant parties. As such, a strong understanding of administrative tasks and workflows for long term care and medical facilities is critical to your success.
You will play a vital role in enhancing our product user experience by creating high-quality documentation and in-app help content. You will work closely with product managers, developers, UX designers, and support teams to ensure our content is accurate, accessible, and helpful.
This role is an integral part of the Customer Support team and is responsible for troubleshooting and solving support inquiries. As a Customer Support Advocate, you will be the first point of contact for customers seeking assistance. Your role will involve providing prompt and effective solutions, ensuring customer satisfaction, and laying the foundation for a positive support experience.
As a consequence of our focus on AI Advancement, we have been blessed with dramatic growth. This growth provides many opportunities at Turing to tackle hard problems at scale, to deliver new solutions that continue to make Turing the AI Partner of choice. You will be an essential part of taking our internal platform to the next level both in scale and functionality.
Part of the Customer Outcomes team, the Customer Outcomes Platform Architect is an advisory role, responsible for helping customers establish a strong technical foundation in the ServiceNow Platform and design solutions. They will establish and support best practices around instance strategy, technical governance, core data, integrations and the platform's health.