The Solution Architect is responsible for designing and delivering scalable, efficient, and integrated technology solutions that align with the business goals of ConnectWise; partnering with cross-functional teams to shape the architectural landscape and identify optimization opportunities.

As a Finance Systems Analyst, you'll partner with the Finance team to implement systems and innovative process improvements. You will document requirements, functional requirements and objectives for Business system initiatives. You'll also troubleshoot operational issues, system gaps for Enterprise systems, and processes, working with cross-functional teams through the project lifecycle.

Manage and mentor a team of technical support engineers to ensure high performance and professional growth, while also overseeing the resolution of customer issues. Refine support processes and organize training sessions and handle escalated customer issues, working closely with other departments to resolve complex problems. Prepare regular reports on support team performance.

As a core member of their IT team, you will be the first line of support for end users, ensuring they have the tools and assistance needed to stay productive. Your success in this role will be driven by exceptional customer service skills and a strong understanding of IT best practices. You will play a key role in maintaining daily IT operations and endpoint maintenance.

Collaborate with stakeholders to understand their business requirements and identify areas where technology can optimize processes. Evaluate and recommend solutions, develop detailed specifications and project plans, implement and test systems and features, and provide training and support to end-users. Ensure systems are properly documented and maintained, requiring strong analytical, communication, and project management skills.