Act as customer advocate, triaging, and resolving issues and escalating support issues to appropriate personnel. Provides primary support of software and hardware Access Control solutions to company store locations. Works closely with 3rd Party Vendors on troubleshooting complicated support issues.

We are seeking a dedicated and detail-oriented L1 Technician to join our IT support team to provide first-level technical support to end-users, ensuring timely resolution of hardware and software issues. Responsibilities include troubleshooting, installing, and documenting support requests.

Maintains smooth operation of multi-user computer systems, coordinating with network engineers. Monitors system resources to maintain operating efficiency and performs systems security administration functions, including creating user profiles & accounts. Makes recommendations to purchase hardware/software and coordinates installation/backup recovery. Requires 5-7 years' experience and a BA/BS degree or equivalent.

As a Help Desk Technician, you will answer incoming calls/emails from customers to provide basic help desk support and troubleshoot user problems. You'll provide professional customer service and timely resolution or escalation of issues, accurately log all service requests, and exercise patience and professionalism during stressful situations.

Technical Support Engineers (Mobile and Fleet Experience) manage, track, diagnose, troubleshoot, and identify root causes for customers in Technical Support. They train, educate, assist, and guide other employees within Support and across the company, as needed. An important aspect is to identify and alert the necessary stakeholders on larger issues and trends.

You will be part of our frontline support team as a Technical Support Specialist, responding to customer requests for technical assistance over the phone and chat. This is a fast-paced, collaborative role where you'll manage yourself to respond quickly to customers, working with representatives across multiple support locations. This role is open to candidates based in Mexico City and Metropolitan area.

The Technical Support Engineer provides frontline technical support to customers using Magnet products, delivering world-class support through live chat, email, web, and phone channels. Responsibilities include maintaining case health, collaborating cross-functionally, contributing to a customer-facing knowledge base, and sharing knowledge with peers.