Primarily responsible for supporting Wesleyan’s ecosystem of Student Enterprise Applications. Responsible for configuring and troubleshooting Workday Student business processes, reports and integrations. Working with internal clients to develop functional and technical requirements for needed functionality. Also responsible for implementing changes whether it is developing tech applications or making enhancements.

In this role, you would provide technical support and advice to our customers and help them get the most out of their Microsoft 365 subscriptions by responding to technical advisory and implementation questions regarding M365 tools through chats and phone calls.

Provide technical support and advice to customers, helping them maximize their Microsoft 365 subscriptions. Address technical support requests-tickets from customers who subscribed to a Microsoft 365 trial, utilizing troubleshooting knowledge and tools to resolve issues. Engage with customers to understand their needs and guide them toward perpetual subscriptions, increased workload usage, and higher license consumption.

This position is responsible for the technical success of omni-channel support and technical guidance within the Global Support Organization for multiple Mainframe products/ solutions and underlying technologies. Engineers are expected to deliver a superior customer experience using empathy, expertise, value, and speed. The role includes mentoring less-experienced team-members, identifying training needs, and proactively preventing customer issues. It requires strong customer service, communication, and technical leadership skills.

Deliver superior customer support for antivirus software, managing inquiries about accounts, subscriptions, and technical issues through phone and remote sessions. Efficiently resolve customer issues related to software purchases, renewals, account management, and refunds, ensuring a smooth experience. Guide customers through the installation, reinstallation, and troubleshooting of antivirus programs.

The IT Depot Engineer is responsible for ensuring seamless operation of hardware devices. As a skilled technician with knowledge of products and technical practices, you will receive and dispatch hardware devices, evaluate and repair devices and maintain inventory. Respond to and resolve tasks promptly, including device preparation and shipment.