Remote Information technology Jobs • Technical Support

This position supports the TDY FLIR Surveillance product lines, providing remote and field support on our product line. Responsibilities include technical after-sales support via email, phone, or on-site services; product testing, debugging, and documentation; installing software, configuring systems, and sustaining demo assets; maintaining and updating support database and web support infrastructure; fundamental restoration of technical equipment; coordinating and assisting with customer recommission; and reporting engineering costs and man-hours according to service procedures.

Provide technical support solutions efficiently, including installation, corrective, pre-emptive, and proactive maintenance. Partner with sales, marketing, and other functional areas while adhering to current compliance guidelines to respond to customer needs. Maintain a safe work environment following laboratory safety guidelines and mentor other FSRs.

As a Technical Support Specialist, you will work directly with customers to help solve complex technical and operational questions. This role involves handling escalated customer cases, analyzing issues, training the Frontline Support team, and creating internal documentation. You'll collaborate with developers and product management to resolve issues, suggest product enhancements, and ensure customer satisfaction.

The Technical Support Specialist plays a key role in delivering a seamless support experience by providing tier 2 troubleshooting and issue resolution for clients and applicants. This role focuses on diagnosing technical challenges, improving support processes, and enhancing the efficiency of Certn’s support operations. The Specialist also helps maintain and optimize support systems and workflows.

The Salesforce Application Support Specialist will provide front-line support to users of the Salesforce platform by diagnosing, troubleshooting, and resolving issues related to Salesforce, as well as assisting with user training and documentation. The role ensures timely and effective resolution of issues for a remote sales team, supports the Salesforce Consumer Goods Mobile app, and uses Zendesk to manage and track support tickets.