Remote Operations management Jobs · SaaS Implementation

• Act as the central point of contact for customers during implementation, ensuring alignment from kickoff through go-live.
• Partner with Solution Consultants and technical teams to deliver solutions aligned with customer business needs.
• Manage scope, timelines, risks, and communication, leading customer meetings and championing process improvements.

Luma Health builds technology to simplify healthcare messaging, scheduling, and care delivery. It is a growing startup dedicated to making care easy and building an inclusive workplace.

• Manage and oversee the Customer Delivery team, ensuring smooth implementation of our SaaS platform for enterprise clients.
• Implement operational changes, improve processes, and provide synthetic reporting on project health to key managers.
• Take a hands-on approach to manage complex accounts, analyze client systems, and design robust data/integration pipelines.

Granular is a fast-growing climate tech startup developing a platform to help the electricity system transition towards 24/7 clean energy. We are extremely well funded with a long runway and dedicated to fostering diversity and nurturing talent.

• Orchestrate the onboarding process for new veterinary hospitals from kickoff to go-live, coordinating logistics and ensuring readiness.
• Deliver training sessions to equip veterinary staff with the knowledge and workflows to successfully integrate care plans.
• Serve as the checkpoint owner, conducting readiness reviews and validating technical configurations before launch.

We provide fully-managed, tech-enabled care plan solutions that help veterinary practices increase compliance, drive revenue, and deliver better preventive care. We are a rapidly growing category leader, on track to 5X this year, with a team that genuinely cares about outcomes.