This role involves architecting a bold vision for how in-person connections drive the company forward, and then delivering on that vision through meticulous program management. The Program Manager will define the vision, build the strategy and roadmap, operationalize and execute plans, measure and iterate based on KPIs, partner cross-functionally, provide executive updates, and manage program resources and communications.
Enhance the effectiveness of our fraud, risk, and back office operations by championing learning, content, and quality assurance. You will be responsible for fostering excellence within our internal and external operations teams by building and maintaining essential infrastructure and ensuring operations specialists and analysts are expertly trained, thoroughly informed, and consistently performing at their best.
As a member of the Risk Operations team, you will perform detailed analysis of high-risk transactions via real-time queues to identify prohibited activity across our product suite, flagging and making decisions on those accounts, and communicating with account holders. You will manage a team of Risk Operations agents responsible for handling customer disputes and reviewing accounts flagged for potential fraud or other suspicious behavior.
Evaluate customer interactions and analyze findings, working collaboratively across the team and wider business, providing actionable insight by considering accuracy, customer service performance and adherence to regulatory standards against UW vision, policies and procedures. Conduct interaction monitoring, provide internal operational support, and share trends and insights.
Lead end‑to‑end recruitment by designing and iterating screeners, creatively source elusive crypto‑native users, coordinate scheduling, and manage incentives that keep participants engaged; define and maintain SOPs; own and optimise our tooling stack; track timelines, incentive spend, and the annual Research Ops budget; surface operational KPIs and drive continuous improvement.
The Senior Buyer supports the procurement of data center and connectivity services, managing the full contract lifecycle and supplier performance for assigned categories. The Senior Buyer is expected to step in and support the Procurement Lead in operational and commercial aspects.