Perform troubleshooting and proactive maintenance tasks on server equipment located within the data center. Collaborate with suppliers, vendors, data center personnel, and customers to address hardware-related issues and ensure efficient resolution. Maintain accurate documentation of hardware configurations, changes, and issue resolutions. Contribute to the development and implementation of hardware maintenance processes and best practices.
Job listings
The Remote Support Engineers are part of the Regional Remote Support organization. They are responsible for remotely resolving technical issues for our customers and, when necessary, identifying required parts and determining whether it is appropriate to dispatch a Field Service Engineer for onsite repair. Providing fast and effective remote solutions ensures high-quality customer experience and maximizes the productivity of our customers' presses.
The Application Engineer is an integral part of our sales team, providing technical assistance and support to both internal and external customers. The Application Engineer will support McWane Plant & Industrial's technical leadership initiative by providing application and specification support, reviewing specifications and drawing packages, and providing technical quotations in support of our customer growth strategy.
The Remote Service Engineer is the ambassador for Philips Health Systems, ensuring customer satisfaction while meeting business objectives. This role involves receiving, understanding, routing, and resolving technical requests from customers related to product or service failures via multiple channels. The RSE creates cases or work orders, parts requests, communicates status, provides solutions for remote resolution, and performs pre-dispatch diagnostics.
The Field Service Engineer provides customer support by performing on-site installation, diagnoses, troubleshooting, service, and repair of complex equipment and systems, instructing customers in system operation and maintenance, and company liaison with customer on administrative and technical matters. This role includes field support for system hardware and software, PCs, and networking/wireless networking.
$85,000–$115,000
USD/year
Australia
4w PTO
As a Service Engineer, you’ll have a significant role in shaping the future of our operations by using your engineering expertise, critical thinking, and leadership skills to identify and resolve technical challenges, mentor teammates, and drive impactful process improvements. This is a role where you'll apply judgment, problem-solving capabilities, and passion for renewable energy to make a difference.